Accommodation information for Parents and Guardians

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We understand the big step that students take when they move away to university, and how this is an equally significant time for their parents and guardians. That’s why we are on hand to support you and your child throughout this transition. Whether you’re familiar with our accommodation options, or completely new to this whole process, the information on this page will guide you as you support your loved ones through this exciting step in their higher education journey.

Advice for Parents and Guardians


Image of students outside hall of residence.

Residential Services and Data Protection

Many parents/guardians pay the accommodation fees. However, the legal contract is between Residential Services and your child. As such, due to Data Protection regulations, we can usually only discuss the details with them directly.

If you are contacting the accommodation team on behalf of the student via phone, we will ask to speak with the student directly before continuing the conversation. If contact is via email, we will require the student's written consent via this form to disclose the requested information.

It's not that we don't want to talk to you, we just have a legal requirement to adhere to guidelines on what information we can give you. We will happily talk to you about any general queries, but we can't go into specific details unless there are exceptional circumstances preventing the student from contacting us. If you are concerned about the student’s wellbeing while they are living in residences, then please get in touch. We are happy to check in on students and offer additional support if needed and the student is accepting of this.

Any residence invoices (accommodation fees) will be sent directly to the student via their University email address. If you need to know the details, you will need to ask the student to forward it to you. This is also the case for any issues that they may have, and will always respond to the student directly if we receive any correspondence. We try and support and respect our students living in residences and always ensure we consider their needs.