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Resident Information

All the information you need throughout your time in residences!

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Resident Information Guides
Fire Safety Statement 18-19
Connect to Eduroam - The University Wi-Fi*
Connect to Swansea uni-Play**
Complete your room inventory within 7 days of arriving.
LaundryView
(5) Condensation and Mould form

Eduroam* - This is the University Academic Wireless Network and supports a wide range of devices and should be used for everything except gaming devices and internet-of-things styled devices.

SwanseaUni-Play** - Play network for games consoles, Wi-Fi devices such as Amazon Echo/Dot etc. This network does not have the security features of Eduroam and is aimed at gaming and internet-of-things devices. It uses the same level of security as a home network with a shared password.

Swansea Uni Support Services

Residential Services is part of Student Services which is here to support you throughout your time at university. One of the most important things to remember at uni is to seek information, advice or support whenever you need it.

Student Support Services
Access support from Student Services International@CampusLife
Disability@CampusLife Wellbeing@CampusLife
Money@CampusLife Welfare@CampusLife

Visit our accommodation support pages for more

Things you need to know!

When moving into student accommodation there is some grown-up stuff you may need to know like if you want to watch TV in your room you will need a TV licence even for iPlayer. Here are some useful things you may need to know.

Insurance, TV licence & Information
Why you need a TV Licence Procedures & Regulations
Endsleigh Insurance Cover Electrical Appliance (PAT) Policy
Social Media Pages Forms & Factsheets

Food & Drink

2 female students leaving Root on Singleton Park Campus

Sport Swansea

American footballer leaping for the ball across a pitch towards the camera

Health Centre

Audiologist looking into someones ear

Osteopathic clinic

Osteopathy student learning on a volunteer

Moving out, getting help, transferring or leaving accommodation

Accommodation Issues?

If you have any issue whilst in our accommodation, there is always someone you can talk to who can offer help, advice or support.  

In the first instance, speak to your: Residence Life Coordinator or Residence Manager.

Your ResNet Coordinator runs weekly surgeries for you to call in for a chat about things.

SiteWhereDayFromTo
Student Village Reception House 40 Monday 2:00pm 3:00pm
Singleton Park Preseli Reception Tuesday 2:00pm 3:00pm
Bay Campus Tower Reception Wednesday 3:00pm 4:00pm
Transfer to another room or site?

Hoping to transfer your room before you arrive at Swansea?

 If it's before you have arrived at your accommodation, please download and return the:  (4) Pre-Arrival Transfer Form

 

Looking to transfer room after you have moved in?

Room Swap

We have a Facebook Room Swap page. Post here and you may be able to swap rooms, and the cost is only £5.00. Make sure you state if your flat is: Alcohol-Free, Single Sex or Quiet, Mature area or Postgraduate: See Facebook Room Swaps and complete the form if you find someone that wants to swap rooms with you:  (3) Room Swap Request Form

Request a Transfer

If you are not able to find someone to Swap, you can complete the form below. And if we have any available accommodation, we will transfer you.

  • In the first few weeks of the term, many rooms appear to be available but they are in fact contracted to a student who has arranged a late arrival. 

Due to the numbers of requests at the start of the session, it is unlikely that we will be able to arrange all requests immediately. Where possible, we will try to coordinate moves as quickly as possible.

The transfer list will operate in the following priority order:- 

  • Date of application priority
  • Medical Need/Disability 

You will need to complete:  In-House - Transfer Request Form

Please be advised that there is a £50.00 administration charge for all successful transfers. 

  • Please check emails regularly. Any updates will be sent to your university email.
  • Please ensure to give as much information as possible for your request in order to offer you the best alternative.
  • The request must be renewed every 14 days or the request will expire.
  • After the offer is made, you will have 3 days to accept it before it is cancelled. 
  • All transfer/room move requests if successful will be charged a £50.00 administration fee.
  • A transfer may not be considered if there is any outstanding debt.
Ending your studies?

Withdrawing or Suspending Studies?

**If you are withdrawing from university and living in University Accommodation, your financial liability will not end until you have completed the following:

  • Formalities to withdraw/suspend from your department/admissions.
  • Completed a (2) Release From Accommodation Request and return it Residential Services.
  • Cleaned and removed all rubbish from your room.
  • Returned ALL keys to the accommodation back to the appropriate site office.

 Notice

  • A 6-week notice is only applicable to students officially Withdrawing / Suspending studies. 
  • You are able to stay in your room for the 6 weeks notice period.
  • Notice starts the Friday on or after you have returned the form to Residential Services.
  • If you move out of your accommodation and return your keys prior to the 6 weeks notice, we will try to rent the room to a new student. 
  • PLEASE NOTE: Failure to notify Residential Services could result in full liability for the full amount of fees owing.
Moving out of accommodation early?

Want to move out of your accommodation?

You should NOT sign any Tenancy Agreement / Contract without first discussing your case with the accommodation office and formally being released from your contract with the university.

The only other circumstances under which a student may be released from his/her contract before its end date is:

  • When arrangements are made for a new student to take over the let of the room.
  • IF the university is successful in finding a suitable replacement tenant, (who is not currently in university accommodation) to take over the remainder of the contract. A Tenancy Release Fee of £350.00 (2018) will apply.

(2) Release From Accommodation Request

Need to report a repair?

Singleton Park

To report a repair you can click here

Once a repair is reported:

  • You are granting access to staff to respond to the issue.  
  • You do not need to be present for the staff to access the area.
  • If you do not want staff to access the area without you being present, you must state this at the time of making the request. 

If the repair is Urgent, please call +44 (0) 1792 602910 or call into the Reception, located at the base of the Preseli Residence.

Email: Contact Preseli reception by email

Reception Office Hours: The Reception Office is staffed 24 hours a day.

Bay Campus

Maintenance requests should be logged by using the following Portal:

http://baycampusresidences.com/

The email addresses for contacting the team in the Tower Information Centre are:

•           BayCampus@upp-ltd.com (general enquiries)

•           Maintenance.BayCampus@Upp-ltd.com (maintenance-related enquiries)

Click to Call0300 103 3000 (08:30 – 17:30)

 For out of hours and Emergencies, please contact Swansea University’s Bay Security team on 01792 606010

Student Village

To report a repair you will need to click here

Once a repair is reported:

  • You are granting access to staff to respond to the issue.  
  • You do not need to present for the staff to access the area.
  • If you do not want staff to access the area without you being present you must state this at the time of making the request. 

If the repair is Urgent please call: Telephone No: +44 (0) 1792 295583 or call into the Reception Office - Located in House 40

Reception Office Hours: Monday to Friday 09:00am to 8:00pm

Beck House

To report a repair, you will need to click here

Once a repair is reported: 

  • You are granting access to staff to respond to the issue.  
  • You do not need to be present for the staff to access the area.
  • If you do not want staff to access the area without you being present, you must state this at the time of making the request.  

If the repair is urgent, please call: Telephone No: +44 (0) 1792 534043 or call into Beck Reception. 

Reception Office Hours: Monday to Friday 09:30 to 10:30 & 14:30 to 15:30

Parents and guardian information Information to help your child decide their favourite option for accommodation

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