The Student Accommodation Code

At Swansea University, we are committed to providing high-quality student accommodation that meets the standards set by the UUK Code of Practice for Student Accommodation. Our aim is to ensure that every student has a safe, comfortable, and supportive living environment. This policy outlines our approach to accommodation management, complaint resolution, privacy protection, and student engagement.

Where you live plays a significant role in your university experience. That’s why we ensure all our accommodation meets the highest standards set by the Student Accommodation Code UK.

This policy is reviewed annually in line with the Universities UK Accommodation Code, ensuring compliance with best practices and evolving student needs.

Visit: Our on-line Document store for Maintenance Reporting, Policies, Procedures, Regulations, Room Transfer Requests and Manuals.

As part of our commitment to student welfare, Swansea University guarantees:

• A safe and healthy living environment

• Timely repairs and maintenance for your accommodation

• A clean and pleasant living space

• A formal, transparent contract with your landlord

• Access to health and wellbeing services

• A living environment free from anti-social behaviour

We want your time in university accommodation to be enjoyable and stress-free. To learn more, visit The Student Accommodation Code and find out how UUK-approved student accommodation enhances your living experience.

We are always looking to improve the student accommodation experience. Our Annual Halls Survey is your opportunity to provide feedback and help shape the future of university living.

Survey Details

• Open from 1st April – 30th June each year

• Takes only a few minutes to complete

• Prizes will be announced!

Your feedback is essential in helping us enhance our services and ensure compliance with UK student accommodation regulations.

We strive to provide the best possible student experience. Your feedback is invaluable, and we take all comments seriously. Whether you have a suggestion, a compliment, or a concern, we are here to listen.

We are committed to:

• Listening carefully to all feedback

• Addressing complaints promptly and professionally

• Providing explanations or apologies where necessary

• Keeping students updated throughout the complaint resolution process

• Ensuring transparency in handling concerns

How to Raise a Concern

• Informal Resolution: Speak directly with a member of staff or your accommodation team.

• Hall-Related Issues: Report cleaning, maintenance, or other hall matters to your Residence Reception or online here

• Room Allocation Concerns: Contact Residential Services via email at accommodation@swansea.ac.uk.

• Formal Complaints: Follow our Accommodation Complaint Procedure.

• Independent Review: If a complaint remains unresolved, contact the Office of the Independent Adjudicator for Higher Education.

For further advice, the Swansea University Students’ Union is available to support students with accommodation-related matters.

We take your privacy seriously. Swansea University Residential Services complies with the Data Protection Act 2018 and GDPR, ensuring your personal data is handled securely.

We may collect and process personal data such as:

• Contact details

• Medical information (if required for accommodation adjustments)

• Accommodation records

• Financial data related to accommodation payments

We only share your data with essential service providers, including accommodation management partners such as UPP and True, for booking and maintenance purposes.

At Swansea University, your safety and well-being are our top priorities. We are committed to keeping you informed about building safety, maintenance, and other important accommodation matters.

Our Resident Engagement Strategy focuses on:

1. Engagement: Connecting with students via email, our website, noticeboards, and face-to-face meetings.

2. Information: Providing timely updates about safety measures and maintenance work.

3. Empowerment: Ensuring students have access to safety information and clear channels to raise concerns.

4. Feedback: Encouraging participation in our Annual Halls Survey to continually improve accommodation services.

• You must complete the Pre-Arrival Induction, which provides key safety information before moving in.

• We conduct regular safety checks, from fire safety inspections to building assessments.

• If repairs or disruptions occur, we will keep you informed at all times.

For any further queries, contact Swansea University Residential Services at accommodation@swansea.ac.uk.

We look forward to welcoming you to UUK-approved accommodation at Swansea University!