Community@CampusLife FAQ's

Frequently Asked Questions

What services are available on Campus currently?

We offer free advice and support services to all students in a friendly and confidential environment. Find out how to contact each department of CampusLife HERE

You can also access Wellbeing Support by clicking on Wellbeing Support - Swansea University or by email wellbeingdisability@swansea.ac.uk

You may also want to check the Inclusive Student Support Services - Swansea University and Life on Campus - Swansea University pages.

You can find details of your personal tutor by logging into your MyUni account.

How do I find the CampusLife reception?

The CampusLife reception is situated in the back of Talbot building - if you enter Faraday building from the Mall, continue past the SU into Talbot, and follow the corridor around to the right past the Wellbeing offices, you will find CampusLife reception!

If you need help finding Talbot building, you can try using this Google Maps link! Alternatively, ask a member of staff at the SU or at Fulton front desk!

I’m experiencing an issue in my house, what do I do?

If you are experiencing an issue in your house, then you can get in touch with our Community Liasion Team at Community.CampusLife@Swansea.ac.uk

The team is here to support you in any way we can in a safe and confidential manner. We offer services such as signposting, email support and any further guidance needed.

Please don’t hesitate to get in touch, we want your time at University to be a positive experience and we’re here to help in any way we can.

I’m experiencing trouble with neighbours, what can I do?

If you are experiencing trouble with neighbours, then you can get in touch with the Community Liaison Team via email at Community@CampusLife.ac.uk This will be done in a confidential manner whereby you will be offered support and guidance. We also signpost to outside agencies if needs be.

I am a victim of crime, who can I go to?

If you have been a victim of crime then we encourage you to report it to South Wales Police. This can be done via calling 101 in a non- emergency, using their online reporting portal www.south-wales.police.uk or by dialling 999 if it is an emergency. They are also available via social media direct message.

If you need help or assistance in doing so then you can contact us, where we will be happy to assist you and talk you through the process.

We can also refer you on to many of our internal support services here at Swansea University.

Can I bring my car to University and where can I park?

Unfortunately, like many Universities, both Swansea campuses do not have dedicated student parking spaces available. An ANPR system was recently installed on Singleton Campus, meaning both Swansea University campuses will issue parking charge notices automatically to those who park without a valid permit during the day. The University does offer Pay&Display parking overnight from 4pm-8am.

If you are living in the Community, you can apply for a residents parking permit, but only a limited number of permits are available per household. You can find out more information about these permits, how to apply, and the criteria for applying on the Swansea Council Website

The University has strong links with First Cymru Buses who run regular services all over Swansea on a frequent basis! If you are a regular traveller, takea look at their student passes!

You can always email us for more information, and we will be happy to assist or signpost you to the correct department to further assist you.

I am experiencing issues with my landlord, what can I do?

You can contact us here at CampusLife where, depending on your issue, we will provide advice and guidance to support you in resolving your issue. If needs be we can seek advice from outside agencies such as environmental health.

Alternatively you can also find a range of support from the Student Unions advise centreadvice@swansea-union.co.uk. They can assist with a range of issues such as contract advice, deposits, disrepair and landlord/agency disputes.

I'm having issues with my rubbish, can you help?

Seagulls, foxes, rats - all are culprits when it comes to rubbish being strewn across the street on bin day! If you are having issues with your bin bags being ripped, make sure you're following these crucial steps:

Wash any food containers before disposing of them! Animals will rip open bags to reach the scent of food - if you wash any food containers then there's nothing to entice them in!
Sort your rubbish properly! Swansea uses a system of green, pink, food, and black bags. Put hard plastics in your pink bags and general waste in your black bags. Paper/cardboard in a green bag SEPERATE from tin/metal/glass - this should go in a seperate green bag. It's often a good idea to have 2 green bags on the go at any time so you can seperate your waste as you go! Finally, make sure you dispose of any food waste in your food bin and NOT in your black bags. Wrapping any sharp items also prevents the bags from ripping!
Use your bin storage facilities! Most HMO's are equipped with some sort of bin store, whether this is a small bin or a large container. Storing your bins safe from any animals until bin day is a good way to avoid any issues. Put your bins out late the night before collection day to further reduce the risk of an 'attack'.
Check the schedule! The council alternate between 'GREEN' and 'PINK' weeks. On GREEN weeks you can dispose of green bags, food waste, and garden waste. On PINK weeks you can dispose of pink bags, black bags, and food waste. Your house should have received a calendar with this information, but you can check this at any point by visiting Swansea Council's Recycling Search
Stick to the limit! You are allowed 3 black bin bags per household - any more than this and your waste may not be collected! There is no limit on green/food waste bags! If you produce more than 3 black bags of waste a fortnight, speak to your landlord who may be able to arrange for larger collections.

Everyone makes mistakes, especially when using the service for the first time. However it's important that you always remove any incorrectly used bags from the kerbside as soon as possible to store and/or sort ready for the next collection.

If you fail to remove them by the day after your collection they will be cleared by our street cleansing crew and you could receive a fixed penalty notice of £100! Not an ideal way to mark your time in Swansea.

If you have any queries or other issues associated with waste, please contact our team via email.

I'm worried about the cost of living crisis, can you help?

Your first time living in the community can be daunting and a new experience for many. However, there is no need to panic, our Money@CampusLife team have put together what living costs to consider in a student friendly manner, have a look at their cost of living page for a better insight.

If you have any further queries, our team are always happy to help, email us for further questions/concerns.

I want to get more involved with Community Events, who can help?

Following us on social media is a great way to find out how you can get involved with the community! Our handle is CampusLifeSU on all platforms!

If you live near Singleton Campus, you might also want to join the Brynmill & Uplands Community Forum page on Facebook! Please note that you may be asked to log-in to Facebook upon following the link!

I’m struggling to make friends/socialise, what advice is there?

You can browse or sign up to a sports club or society at any time by visiting the Students’ Union website. There will be lots of opportunities to find out more about what they have to offer during the welcome period.

For the full list of societies, and for more information, please visit the Students' Union website Societies page.

You can also look out for people who have similar hobbies and interests as you to discuss what makes you happy!

You can track events that are taking place on the SU Events Page and join in there. There are a wide range of free and paid events run by CampusLife and other departments in the University. It’s a great opportunity to communicate and connect with other people.

I've received a Stage 1 Warning? What does this mean?

A Stage 1 Warning is more of a notification than a warning. These are distributed to student residents of houses to make them aware that a complaint has been made against them - be that for noise, rubbish, anti-social behaviour, or anything else that would warrant a complaint. This does not necessarily mean you are in trouble, however you can expect a visit from the Community Liasion Officer and the local PCSO(s) to gain a better understanding of what has caused the complaint and to offer any support that can help resolve the issue.

A Stage 2 Warning is follows when you have already received a complaint notification previously, and will now be stepped up to an official warning. You will be invited into the University for a formal warning regarding this where you will have the opportunity to provide us with your side of the story.

At Stage 3, disciplinary action is taken.

Remember to abide by the Student Charter, which can be found HERE

If I live on campus, should I come to you for advice?

Community @CampusLife are here to help student residents and the local community. We do not handle matters that occur on either campus - in these instances please contact residential services via their website