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Student Service Centre

Accessibility Statement

This accessibility statement applies to the Student Service Centre platform provided by ServiceNow and developed by Swansea University.

The Student Service Centre is developed by ServiceNow and operated by Swansea University. We want as many people as possible to be able to use this service. For example, you should be able to:

  • Zoom in up to 200% without text spilling off the screen.
  • Skip to the main content of the page.
  • Use screen readers effectively on the majority of the site.
  • Adjust text spacing without losing functionality.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the Student Service Centre is

The Student Service Centre is partially compliant with WCAG 2.2 AA. External and internal accessibility testing identified a small number of issues that prevent full compliance.

Some known accessibility issues include:

  • Touch targets on mobile are smaller than they should be.
  • Search bars do not have focus rings.
  • Some content has mixed welsh and english without applicable language attributes.

Feedback and contact information

If you need information from the Student Service Centre in an alternative format such as accessible PDF, large print, easy read, audio recording or braille, contact the Transcription Centre:

Swansea University Transcription Centre
Amy Dillwyn Building, Swansea University
Singleton Park, Swansea SA2 8PP, United Kingdom

More information: Swansea University Transcription Centre

Reporting accessibility problems

If you find any accessibility problems not listed here, or think we are not meeting accessibility requirements:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) enforces the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you are not satisfied with our response to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting in person

We offer guidance and support for disabled students, students with specific needs or medical conditions. Contact the Disability Service:

Technical information about this website’s accessibility

Swansea University is committed to meeting the requirements of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Compliance status

The Student Service Centre is partially compliant with WCAG 2.2 AA due to the issues listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Testing identified the following WCAG failures:

  • 2.4.3 – Sidebar focus order requires arrow keys instead of tabbing.
  • 2.4.4 – Case links lack descriptive labels for screen readers.
  • 2.4.5 – Mobile navigation not announced correctly by screen readers.
  • 2.4.7 – Inconsistent focus indicators.
  • 2.5.8 – Several touch targets smaller than the minimum 24px.
  • 3.1.2 – Mixed Welsh and English without lang attributes.
  • 4.1.2 – Sidebar menu misinterpreted as a table by VoiceOver.
  • 4.1.3 – Unsaved changes modal not announced by screen readers.

Disproportionate burden

We have reviewed the platform and identified no areas where fixing accessibility issues would be a disproportionate burden.

Content not within scope

No out‑of‑scope content is currently used on the Student Service Centre.

PDFs and other documents

No PDFs or documents are currently used in the Student Service Centre. Any newly published documents will meet accessibility standards.

What we are doing to improve accessibility

  • Provide ServiceNow with a list of non-compliances identified for them to address.
  • Reviewing ServiceNow VPAT documents annually.
  • Conducting regular accessibility checks to avoid introducing new barriers.

Preparation of this accessibility statement

This statement was prepared on 02/03/2026. This statement was last reviewed on 04/03/2026. The platform Student Service Centre was last tested on 03/03/2026. The test was carried out by our internal usability and accessibility specialist, that works externally to the ServiceNow team that develops this site.

ServiceNow publishes VPAT accessibility reports. Their latest report (November 2025) states full WCAG AA compliance.