This accessibility statement applies to

Canvas has been developed by Instructure and is run by Swansea University. We want as many people as possible to be able to use the website, feel welcome and find the experience rewarding. For example, that means you should be able to

  • Zoom in up to 200% without the text spilling off the screen.
  • Skip to main content on the website.
  • Adjust text spacing without affecting layout or usability.
  • Navigate the website using just a keyboard.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is?

The Canvas Learning Management System (LMS) by Instructure has been evaluated externally and by our internal specialist and both certifies is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We know some parts of aren't as accessible as they should be:

  • Not all images have appropriate text alternatives.
  • Some images are not accurately labelled as meaningful or decorative.
  • Some text and controls do not meet contrast guidelines.
  • Headings are sometimes used incorrectly, which can affect screen reader usage.
  • Screen readers do not get warnings of timed tests or quizzes without focus.
  • Screen readers do not get as detailed error messages as visual counterparts in quizzes.
  • Iframes have a generic description, so do not give enough information about content.

A number of third-party plugins known as learning tool interoperability (LTI) are used with Canvas which may not be as accessible as the Canvas application that has been tested for this statement. Please see interactive tools section for full details.

Feedback and contact information

If you need information on in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact our Transcription Centre:

Twitter: @SUTranscription

Swansea University Transcription Centre Amy Dillwyn Building, Swansea University, Singleton Park, Swansea SA2 8PP, United Kingdom

How to find the transcription center: SUTC-Accessible-Guide

We'll consider your request and get back to you in 7 days.

Reporting accessibility problems with

We're always looking to improve the accessibility of the Canvas Learning Management System. If you find any problems not listed on this page or think we're not meeting accessibility requirements:

Call us: +44 (0)1792 295500

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

The university aims to provide professional information and guidance services for disabled students, students with specific needs and/or medical conditions. We can provide support if you would like to visit us or phone us.
Please contact the disability office:

Telephone: +44 (0)1792 60 6617

Technical information about the website’s accessibility

Swansea University is committed to making all its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

Swansea University is committed to sustain the Level AA accessibility. The following information explains any areas of Canvas that to our knowledge are not conformant and what we're doing to make that happen.
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The internal audit evaluated sample content within Canvas and the following criteria were found to be non-compliant.

WCAG 2.1 success criterion: 1.1.1 Non-text Content

Images are also not coded properly as meaningful or decorative. Some images alt tags have been completed with a file name rather than a representative description.

WCAG 2.1 success criterion: 1.3.1 Info and Relationships

  • The dashboard heading is not visually presented as a H1 and some pages omit H2 tags.
  • Inline CSS and bold tags have been used to style content in some places with Canvas and some text areas.
  • Some pages have aria tags that is not a focusable element.
  • Quiz question landmarks region were not descriptive of content.

WCAG 2.1 success criterion: 1.4.1 Use of Color

Calendar Appointments are linked to Calendars by color alone.

WCAG 2.1 success criterion: 1.4.3 Contrast (Minimum)

Some links, buttons and text content do not meet the contrast required across the website.

WCAG 2.1 success criterion: 1.4.10 Reflow

Course title text and some buttons do not reflow effectively and requires scrolling in two directions. This affects course landing pages and studio.

WCAG 2.1 success criterion: 2.1.1 Keyboard

The calendar page has some controls that cannot be navigated by keyboard. Users are warned of this and offered an agenda view.

WCAG 2.1 success criterion: 2.4.4 Link Purpose

  • The purpose of links is not described by link text alone in some pages of module content.
  • The course template page features adjacent links, one with a link text, the other with an iconic representation of that link, pointing to the same destination.

WCAG 2.1 success criterion: 2.4.6 Headings and Labels

Some pages have headings that do not have content.

WCAG 2.1 success criterion: 3.3.2 Labels and Instructions

The modules page has some input fields and select boxes that do not have a description. Form elements are not grouped.

WCAG 2.1 success criterion: 3.3.4: Error Prevention (Legal, Financial, Data)

The quiz tested only showed a pop up warning to the user about completing a form submission. Even when answers had been entered, the warning did not inform the user of errors made.

WCAG 2.1 success criterion: 4.1.1 Parsing

A duplicate ID within HTML is used on calendar pages.

WCAG 2.1 success criterion: 4.1.2 Name, Role, Value

Iframes for LTI do not use a title that describes content accurately, all LTI’s are described as “tool content”.

WCAG 2.1 success criterion: 4.1.3: Status Messages

Canvas Studio has error messages that need to receive focus by screen readers.

Quiz question pages are timed, but do not have status messages or alerts for time limits available without focus being applied to them.

The above criterion failures will be addressed through the following:

  • Engagement with content editors and site admins.
  • University accessibility training and awareness raising.
  • Working with Instructure that provides Canvas LMS.

Disproportionate burden

An assessment has been made taking into account the size and resources available to the organization, any content that is judged a disproportionate burden are stated in this section.

Navigation and accessing information

No issues or not applicable.

Interactive tools and transactions

No issues or not applicable.

Interactive tools

The interactive tools and applications integrated with Canvas are known as third party LTI’s and are judged to be a disproportionate burden as the university does not directly develop these applications or the control the way they are integrated into Canvas LMS. The third party LTI’s are separate learning products and value accessibility. These products have made substantial effort to reduce any barriers to users and adhere to guidelines. Some of these products are essential to delivering online learning in courses offered by the university.
A link to each of the applications accessibility features and statements has been linked for reference.

MyMathLab Accessibility

Koretext Accessibility

Pebble+ 2015 and ATLAS 2015
Pebble+ 2015 and ATLAS 2015 Accessibility

Numbas Accessibility

Learn Science
Learn Science Website

McGraw-Hill Connect and Create
McGraw-Hill Connect and Create Accessibility

Planet eStream V6
Planet eStream V6 Accessibility

Turnitin LTI
Turnitin LTI Accessibility

Office 365
Office 365 Accessibility

Vimeo Website

YouTube Accessibility Support

Leganto Accessibility

OneNote Class Notebook
OneNote Class Notebook Accessibility

Panopto Accessibility Features

Zoom Accessibility

EvaSys Accessibility

Unitu Accessibility

The university understands its duty of care to provide services that are accessible to all and when engaging with third party products, we ensure they meet an acceptable level of compliance. If you feel there are barriers with any of the interactive tools, please contact us and we will work with the providers to address this.

Content that’s not within the scope of the accessibility regulations

An assessment has been made taking into account the size and resources available to the organization, any content that is judged out of scope of the regulations are stated in this section.

PDFs and other documents

Some older PDFs used with module content may not meet accessibility standards. They may not be structured so they’re accessible to a screen reader as they are provided by third parties.

Lecture notes are provided as power point files which in some cases do not meet accessibility standards. The university is committed to providing accessible content for all users. Replacing this content will take time, resources and training. A program of training and awareness raising with content editors and teaching staff has been undertaken.

The university offers a transcription service to remove any barriers and support students with additional needs. They provide transcripts of module handbooks, PowerPoint presentations, handouts, journal articles, extracts and full books in electronic formats, large print, braille and accessible pdf files. We can also produce tactile diagrams.

Any new PDFs, power point files or Word documents we publish will strive to meet accessibility standards.

What we’re doing to improve accessibility

Our Canvas Accessibility Roadmap shows how and when we plan to improve accessibility on

Preparation of this accessibility statement

This statement was prepared on 15/07/2020 It was last updated on 30/07/2020.

The website was last tested on 14/07/2020. The test was carried out by our internal usability and accessibility specialist.

The Canvas Learning Management System (LMS) has been evaluated by a third party authority WebAim. A Canvas Accessibility WCAG Report is available from Canvas that summarizes the accessibility conformance of the application.

A number of third party LTI’s are integrated into Canvas which may not be fully compliant to WCAG 2.1 AA Standard. Canvas have stated that they are working to maintain a conformant Learning Management System (LMS) and have a process of internal audits, logging and resolving measures in place.

We used a consistent process and approach to deciding on a sample of pages to test. This is available in How we tested Canvas

The full canvas-accessibility-report is also available.