Why do we need input from service users?
It is important to have members of the public involved in the development of health and well-being services so they are fit for purpose. The Health & Well-Being Academy has had 3 lay representatives involved since the early stages of the Academy and are part of the governance and quality assurance structures, ensuring a patient voice is active and present.
Engaging with services that are developing and reviewing the patient experience gives both an insight, and an opportunity to suggest improvements. We have mapped the patient journey for most of the services, which has included providing feedback on patient leaflets, clinic letters and student evaluation forms.