Contact us online
Due to unforeseen circumstances the Money@CampusLife Live Chat service will be closed from 20/06/22 - 11/07/22. You can contact us by email: firstname.lastname@example.org.
Following the latest guideline on Coronavirus, Money@CampusLife will be providing an advisor led service to students via email and live chat, please see our website for further information for availability.
You must confirm your name and student number at the beginning of every live chat session.
We are very busy at this time of year and want no delay in you getting an answer to your questions, therefore please check out our list of troubleshooting FAQ’s that the team at Money@CampusLife have put together based on the most common questions asked by students. If you cannot find the answer to your questions on the FAQ’s then please get in touch.
Please note, we will not be offering a telephone service at this time.
Thank you for your patience and support.
Live Chat sessions
We will be offering Live Chat sessions at the following times on a trial basis, please get in touch if you would like to chat with an adviser.
10:00 - 11:30
|10:00 - 11:30
10:00 - 11:30
14:00 - 15:30
|14:00 - 15:30
14:00 - 15:30
Please note: Money@CampusLife will keep a transcript of all live chat conversations that take place, to be stored in line with GDPR guidance.
Please do not contact the Money team across multiple channels for the same query. Sending multiple communications for the same query can cause delays in our response to you. Please wait for a response to emails. These will be answered within 3 working days but this is usually much quicker. Our Money and Hardship Funds inboxes are monitored to ensure genuinely urgent queries are dealt with as a priority.
STUDENT MONEY RELATED QUERIES CONTACT:
If you have any student money related queries, please email us at email@example.com Students must use their student email when contacting any of the Money@CampusLife emails or staff.
HARDSHIP FUNDS AND STUDENT+ CONTACT:
If you have any queries about our Hardship Funds or Student+ bursaries such as Care Leaver bursary, estranged student bursary, please email firstname.lastname@example.org Students must use their student email when contacting any of the Money@CampusLife emails or staff.
If you would like to see information regarding general Scholarships & Bursaries that Swansea Univeristy offer, please see the designated webpage. Please note that Money@CampusLife cannot advise on eligibility of these Scholarships and bursaries. For this information, you will need to contact the administering department directly.
Swansea University Scholarships and bursaries - UG
Swansea University Scholarships and bursaries - PG
Swansea University Scholarships and bursaries - International