Money Advice Team - Live Chat

Contact us online

Live Chat will be unavailable from 5^th June 2026.  Please refer back to this page for the re-opening date.  Our emails remain open.

Funding queries can be directed to moneyadvice@swansea.ac.uk

Hardship queries can be directed to hardshipfunds@swansea.ac.uk

The Money Advice team run an advisor led service to students via email and live chat. When contacting the service please ensure that you provide all relevant information.

Please check out our list of troubleshooting FAQs that Money Advice team have put together based on the most common questions asked by students. If you cannot find the answer to your questions on the FAQ’s then please get in touch.

You can contact us on Live Chat for initial queries which an advisor will try and resolve immediately. You must confirm your name and student number at the beginning of every live chat session. If, during a Live Chat communication, it is apparent that your enquiry is complex and needs further information, your query may be required to be continued offline via email correspondence.

Please do not contact us via multiple methods about the same query. This causes an unnecessary duplication of workload. We are a small team who deal with queries and complex funding cases across all student groups including prospective students. The same team also assess all applications for student hardship. We aim to offer a comprehensive and timely service and thus your cooperation and patience is greatly appreciated.

Thank you for your patience and support.

Live Chat sessions

If Live Chat is unavailable, you can email us at moneyadvice@swansea.ac.uk  

^{Please note: The Money Advice team will keep a transcript of all live chat conversations that take place, to be stored in line with GDPR guidance.}

STUDENT MONEY RELATED QUERIES CONTACT: 

If you have any student money related queries, please email us at moneyadvice@swansea.ac.uk Students must use their student email when contacting any of the Money Advice emails or staff.

HARDSHIP FUNDS CONTACT:

If you have any queries about our Hardship Funds or Student+ bursaries such as Care Leaver bursary, estranged student bursary, please email hardshipfunds@swansea.ac.uk Students must use their student email when contacting any of the Money Advice emails or staff.

GENERAL BURSARIES

If you would like to see information regarding general Scholarships & Bursaries that Swansea University offer, please see the designated webpage. Please note that the Money Advice team cannot advise on eligibility of these Scholarships and bursaries. For this information, you will need to contact the administering department directly.

Swansea University Scholarships and bursaries - UG

Swansea University Scholarships and bursaries - PG

Swansea University Scholarships and bursaries - International