Library opening hours update (effective from 27th September 2021):
With effect from Monday, 27th September 2021, Bay and Singleton Park Libraries are open as follows:
| Days | Library building open hours | Information Desk open hours
and Customer Service remote support hours |
|---|
| Monday - Friday |
24 hours |
08:00 - 20:00 |
| Saturday - Sunday |
24 hours |
12:00 - 20:00 |
Online support for Library and IT Services is available by emailing Customer Services and via Service Desk between the following hours:
Monday to Friday: 8am - 8pm
Saturday - Sunday: 12pm - 8pm
You can also phone us on +44 (0) 1792 295500 from 9am to 5pm Monday to Friday.
Please be advised that some staff are currently working from home and some calls are being forwarded to mobile devices.
The following services can be accessed via self-service as follows:
|
Service
|
Location
|
|
Requesting and borrowing library items
|
You can use our Request & Collect service to request and borrow available library items.
|
|
Returning books
|
We are able to accept returns of borrowed items but ask that you limit your number of visits to the library. Books will auto-renew and you will not be charged fines.
Please email Customer Services if you have any questions or concerns.
|
|
Study Spaces
|
Bookable study/PC spaces are available at Bay and Singleton Library. You will need to show your booking confirmation email to enter the library.
|
|
General Library Enquiries
|
If you cannot find the information on our library webpages:
please email Customer Services
or call 01792 295500
|
|
Subject specific Library enquiries
|
Please see our Libguides
Also chat online with a librarian via our Ask a Librarian service on the Libguides site
|
|
ID Card Issue
|
If you require a replacement ID card or you are a new member of staff, please email Customer Services, call us on 01792 295500, or log a call on the Service Desk.
|
|
IT Enquiries
|
Please log a call on the IT Service Desk
We regret that we cannot book in any devices at this time but will provide self-service instructions wherever possible.
Staff - For working from home guidance, please see the Staff Intranet.
|
