The Student Feedback Team is responsible for collection and analysis of student feedback data for quality improvement purposes, particularly staff engagement with student feedback opportunities.

The team is here to support all university stakeholders, continually looking to positively engage with as many people as often as possible. Our goal is to not only enhance all individual experiences, but also adjust our own processes to further support staff and student feedback requirements.

Academic Quality Development Officer

Academic Quality Development Officer

Mike Gubb, Academic Quality Development Officer

 

Mike's work examines student experience and quality enhancement within the university, student engagement and student partnership. Previous to this role Mike spent 14 years in secondary education, holding senior positions in a number of schools. He has also undertaken management positions in Sales and Human Resources, working in America, Canada and Australia. Mike oversees all central student feedback channels including but not limited to the Big Swansea Surveys, Module Feedback and Unitu. 

Mike is responsible for the administration and analysis of the Big Swansea Surveys, Module Feedback and Unitu, other student feedback opportunities, including administration of additional surveys and cross-referencing and dissemination of student feedback data for enhancement purposes. 

email: michael.gubb@swansea.ac.uk 

Student Feedback Officer

Student Feedback Officer

Hayley Coffey, Student Feedback Officer

 

Having previously worked in Solicitors offices for many years, more recently as a Legal Personal Assistant, Hayley joined Swansea University in 2009. Hayley has worked supporting the administration of student cases in assessment, appeals, complaints, and disciplinary matters. 

More recent roles have been supporting Student Partnership and Engagement Services, and now Hayley works as a Student Feedback Officer in the Academic Quality Services team in the administration and support of module feedback for the Faculty of Medicine, Health and Life Sciences. Hayley is also responsible for staff and student engagement in module feedback and maintenance and enhancement of survey and related software.

Email: h.j.coffey@swansea.ac.uk

Student Feedback and Engagement Officer

Student Feedback and Engagement Officer

Sophie Thomas, Student Feedback and Engagement Officer

 

 

Sophie transitioned to the Officer position in the Academic Quality Services team in 2022, and was previously a Student Feedback Assistant for the Student Partnership and Engagement Team, where she first joined in 2018. Prior to this, Sophie obtained both a degree and Masters degree in Translation from Swansea University.

Sophie is responsible for administration of module feedback for the Faculty of Science and Engineering, the Faculty of Humanities and Social Sciences and The College, building and reviewing the module feedback surveys, promoting student and staff engagement through survey software such as EvaSys+, and analysing qualitative data from all student feedback surveys.

Email: s.m.l.thomas@swansea.ac.uk

 

Student Feedback Assistant

Student Feedback Assistant

Jac Davies, Student Feedback Assistant

 

Before joining the University Jac obtained a degree in Music and has previously worked for J.D. Wetherspoon and Admiral before taking part in the PGCE program during 2020-2021. His main responsibilities involve the Faculty of Medicine, Health and Life Sciences, ensuring all the Faculty’s surveys are built and opened in the correct time frame and amending any issues that members of the Faculty may have.

Jac is responsible for dealing with any incoming email queries, analysing historical student data through the EvaSys and EvaSys+ systems and building module feedback surveys. 

Email: jac.p.davies@swansea.ac.uk