- Job Number
- SU00255
- Contract Type
- Permanent
- Salary
- £22,277 to £22,277 per annum
- Faculty/Directorate
- Estates and Campus Services
- Location
- Singleton Campus, Swansea
- Closing Date
- 1 May 2024
- Interview Date
- 15 May 2024
- Informal Enquiries
- Deborah Drewson d.d.drewson@swansea.ac.uk
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
Taliesin Arts Centre – Singleton Campus
Taliesin Arts Centre is set in the heart of Swansea University’s Singleton Campus. We believe in the power of the arts to connect people, develop understanding, and contribute to personal and civic well-being. We believe that everyone should have the opportunity to enjoy the arts, be creative, and have the capability and support to fully participate in the cultural life of the community. If you do too, we want to hear from you.
For more information on Taliesin Arts Centre: https://www.taliesinartscentre.co.uk
This Welsh language essential part-time post (8 hours per week) is predominantly based in Taliesin Arts Centre and the post holder will be part of the Front of House / Box Office team providing customer service of the highest quality and ensuring a safe and welcoming environment for all visitors. The hours of work will be on a variable rota basis, including evenings, weekends, and occasional daytime shifts.
Our ideal candidate:
- Is a Welsh speaker (essential).
- Has excellent interpersonal skills, with a passion for providing excellent customer service.
- Has an empathy and understanding of differing needs of diverse communities.
- Is a team player willing to support others.
- Is enthusiastic and enjoys variety.
- Is flexible with the availability to work additional hours when needed.
Benefits & Rewards
Swansea University and Taliesin Arts Centre is a warm and welcoming place to work. We value people for their skills regardless of their background and are proudly named as a top employer in the annual Stonewall Equality Index.
We know that people have commitments outside their job, so we provide a working environment that allows employees to achieve the right work/life balance. We have a range of great benefits, all supported by the services of our award-winning HR department.
- Annual Salary £4673
- Annual leave entitlement of 31 days per year, plus statutory holidays (pro rata)
- Staff Induction to help you feel welcomed and integrated to the University and Taliesin Arts Centre.
Key Responsibilities
- To provide excellent customer service centred around the ‘front of house’ experience, including ‘signposting’ audiences, and providing customer care.
- To sell/reserve tickets through operating a computerised box office system. Carrying out all operations concerned with selling and reserving event tickets.
- To deal with enquiries from customers, students, and visitors electronically, over the telephone, and in person, delivering the highest level of customer service.
Taliesin Arts Centre currently has an under-representation of individuals from Black, Asian and Ethnic Minority backgrounds. We would particularly welcome applications from candidates with lived experience in these areas. Appointments will be made on merit.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.