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  2. Support and Wellbeing
  3. Student Support Services
  4. Getting Help in a Crisis

Getting Help in a Crisis

URGENT SUPPORT

If you are distressed or experiencing despair, try to speak to somebody now.

  • Is there a family member or friend you could call?
  • Is there a neighbour who can help?

If you or anyone else is in immediate danger or harm, then please call the Police or Ambulance Service on 999.

YOUR GP

If you feel that you need urgent support, it is crucial that you contact the right person and that is most likely to be your GP. They will know where to get you the specialist help you need.

If your GP surgery is closed their answerphone will direct you to the right place or you can call NHS 111. Use The NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Enter your postcode on the NHS Wales 111 website to find your nearest GP.

When to use NHS 111

For urgent mental health support call 111 and press OPTION 2.

The service is available for people of all ages, 24 hours a day, 7 days a week in all areas of Wales to ensure those in need of support can access it quickly when they need it most.

If you need to talk to someone urgently about your mental health, or you’re concerned about a family member, call NHS 111 Wales and select option 2 to be placed in direct contact with a mental health professional in your area.

The number is free to call from a landline or mobile, even if you have no credit left.

Croesawir galwadau yn Gymraeg / Calls are welcomed in Welsh.

Call 111 when you need:

  • Medical help fast but it is not a 999 emergency
  • Think you need to go to A&E or need another NHS urgent care service
  • Don’t know who to call or you don’t have a GP to call
  • Need health information or reassurance about what to do next

 111 Advisors can: 

  • Give medical advice
  • Put you in touch with your local out-of-hours GP Services
  • Refer you to an emergency dentist
  • Put you in touch with mental health support services
  • Refer you to A&E – they can even call an ambulance for you

 

The Samaritans

If you want to talk to someone about how you feel, what you’re experiencing or how to deal with someone else's behaviour, you can contact the Samaritans who offer a 24-hour telephone helpline:

Papyrus UK

Papyrus UK is a national charity dedicated to the prevention of young suicide.

Shout

Shout is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

MIND

Visit MIND's 'Urgent Help' webpage for further support.

Wellbeing and Disability Service

The Wellbeing and Disability Service is not an emergency or statutory mental health service. If such services are required, contact needs to be made via your GP or other appropriate referral routes before approaching our service.

Useful Mental Health Contact Numbers

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