Excellence & Innovation

We are a professionally skilled team who  develop and deliver innovative, high quality, student focused services to support individual students’ learning, aspirations and potential. To promote this, we support the development and wellbeing of our staff and encourage creativity and innovation in the workplace.

Diversity, Inclusivity and Respect

We are a diverse group of individuals who work to support all students, to break down perceived barriers and to promote a strong community ethos based on dignity, respect and fairness. We actively support widening access and community cohesion.

Honesty & Integrity

Our primary concern is the best interests of students. We provide information on available options and offer confidential advice and guidance within appropriate professional boundaries to support autonomous decision making. Our decision making processes are open and transparent.

Partnership & Teamwork

We work as one team, within appropriate boundaries of confidentiality, with students, other University Professional Services, Colleges, the Students’ Union, partner institutions and external agencies to ensure a holistic approach to the delivery of an excellent experience for every student.


We stand alongside students, providing the individual support that is needed to encourage and enable them to support themselves as global citizens and contribute to a sustainable future. Our operations aim for sustainable use of resources.