Dr Desireé Cranfield
Senior Lecturer
Telephone: (01792) 295369
Room: Office 311 - 311
Third Floor
School of Management
Bay Campus

Desireé is appointed as Lecturer within the School of Management, with a current remit to teach Business Information Systems and E-Commerce.

She undertook a Doctoral degree in the broad area of Higher Education Management, focusing specifically on Knowledge Management within the UK Higher Education context, which has led to several publications, presentations at international conferences, and a post-PhD collaborative link. She is co-author on a number of papers, and has been a reviewer of a special edition of the International Journal of Transitions and Innovation Systems. Prior research conducted embraced the area of technology use within education to enhance learning, processes and practices.

She was instrumental in designing and writing a proposal for funding to support a Management Information Systems project, which she then went on to project manage. She has 10 years of lecturing experience and 7 ½ years of Management and Project Management experience within the Higher Education context. After pursuing her degree in South Africa (B.Sc. Mathematics and Computer Science), she assisted in the student computer laboratories for 6 months and then started lecturing, which she continued to do for 10 years while pursuing her further education (B.Sc. Hon Information Systems – UNISA, and M.Sc. Data Communication Systems – Brunel University).

She then took up a secondment to the Institutional Planning Office to project manage an institutional wide project at the University of the Western Cape, which addressed issues of equitable student access, student progression, professionalising services, managing information and graduate employability.

After 5 years within this management role, she accepted an opportunity to undertake a Sabbatical, after receiving a research and management scholarship and to pursue a PhD at the University of Southampton, where she also worked as the Faculty Graduate School Manager for several years.

Areas of Expertise

  • Knowledge and Information Management
  • Higher Education Management
  • Grounded Theory
  • Technology use within education
  • Project Management within Higher Education Context


  1. & (2000). Computer Based Education in a third world setting: Obstacles in Developing a model for distance education in disadvantaged communities.
  2. Fast tracking students from disadvantaged backgrounds into main stream Computer Science. South African Computer Journal
  3. & Knowledge Management and Higher Education: A UK Case Study. The Electronic Journal of Knowledge Management 6(2)-100.
  4. & (2007). Knowledge Management Practices within Higher Education Institutions in the UK. Presented at 4th International Conference on Intellectual Capital Knowledge Management and Organisational Learning/ PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON INTELLECTUAL CAPITAL, KNOWLEDGE MANAGEMENT AND ORGANISATIONAL LEARNING,-97.
  5. & (2013). Intellectual Capital and Financial results: A Case Study. Presented at 5th European Conference on Intellectual Capital (11 to 12 April 2013), Bilbao,,

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  • MN-1508 Managing People and Operations

    This module is designed to introduce students to contemporary issues encountered by human resource and operations managers.

  • MN-2011 Information Systems

    This module deals with contemporary issues in the information systems area. While focusing on providing coverage of a number of contemporary issues critical for acquisition and management of the IS/IT (Information Systems/Information Technology) resources required by modern organisations, the specific focus of the module will vary in line with the evolution of the field.

  • MN-2514 Business Information Systems

    The module provides an introduction to Business Information Systems. It will introduce Information Systems in today¿s digital age and its role in achieving competitive advantage, its underlying technological infrastructure and related concepts (e.g., security of Information Systems and ethical and social issues).

  • MN-2518 e-Business

    This module provides students with an introduction to the business, technological and societal issues pertaining to the emergence of the Internet as a medium for online trading of goods and services. The module examines the growth and development of the Internet as a business tool and explores how organisations have adapted (and continue to adapt) to this recent and continually developing digital business environment.

  • MN-3519 Information Technology Service Management

    With ever-increasing organisational complexities and evolving business needs, organisations are adopting a variety of information technology (IT) services in order to fulfil their goals, including customer and business partner expectations. In order to effectively manage various IT services, organisations need to have a clear framework for guiding IT strategy formulation, IT service design, implementation and maintenance. Information Technology Infrastructure Library® (ITIL®) is one of the widely accepted frameworks for IT service management and is founded on the premise of best practices from both the private and public sectors. In order to equip students with the fundamentals of such a widely accepted framework, the module will cover awareness and comprehension of key aspects surrounding the topic of IT Service Management in the context of ITIL®. This will include service management as a practice, the ITIL service lifecycle and the alignment between IT services offered and business needs as they evolve, and key principles, models, processes, functions, roles, technologies and competencies that are essential for effective service management.

  • MN-M533 Information Systems Management

    This module deals with the management of information technology and systems as practiced in organizations today. It provides coverage of the critical organizational activities devoted to the maintenance of the technological infrastructure required by modern organizations, including management, strategy and planning.