Professor Sharon Williams

Professor Sharon Williams

Professor, Public Health

Telephone number

+44 (0) 1792 513803

Welsh language proficiency

Basic Welsh Speaker

Research Links

Office - F36
First Floor
St Davids Block 3 School of Health Science
Leased Accommodation
Available For Postgraduate Supervision


My academic background is in service operations and supply chain management.  My interdisciplinary research aims to improve the quality of health and social care services by drawing on approaches used in other sectors.   As a Health Foundation Improvement Science Fellow, my research focused on examining the design of patient care pathways using improvement techniques originating from other sectors. More recently this has been extended to focus on experienced-based co-design approaches to improving long-term conditions.  I am lead of the Swansea Centre for Improvement and Innovation, which is committed to supporting healthcare professionals, managers and policy makers to improve the design and delivery of health and social care.  I am a member of the Health Foundation Q Community and other societies such as the British Academy of Management.

Areas Of Expertise

  • Quality Improvement
  • Service & Healthcare Operations Management
  • Supply Chain Management
  • Co-production/ co-design
  • Professional Identity
  • Integrated teams
  • Mixed methods research

Career Highlights

Teaching Interests

Quality improvement

Healthcare operations management


My main research interests include:

Public Services Operations Management

Improving health and social care systems – including approaches such as Lean and Agile, Person-centred care

Coproduction and co-design of care

Professional identity and integrated team working

Evaluation – education and QI interventions

Award Highlights

Best paper award – British Academy of Management Conference – Public Sector Track 2017

Best paper award – Australian and New Zealand Academy of Management Conference – Healthcare Track 2017

Best paper award – British Academy of Management Conference – Operations Management Track 2014


Key collaborators include:

Public Health Wales – Improvement Cymru

The Health Foundation

THIS Institute, Cambridge University

Macquarie University, Australia

Monash University, Australia