Publications

Journal Articles

  1. & A Scoping Review to Assess the Impact of Public Education Campaigns to Affect Behavior Change pertaining to AMR. American Journal of Infection Control
  2. & Infection prevention control and organisational patient safety culture within the context of isolation: study protocol. BMC Health Services Research 19(1)
  3. & Understanding and improving the care pathway for children with autism. International Journal of Health Care Quality Assurance 32(1), 208-223.
  4. & Failure demand: a concept evaluation in UK primary care. International Journal of Health Care Quality Assurance, 00-00.
  5. & Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs. Production Planning & Control 30(10-12), 866-880.
  6. & Experience-based co-design to improve a pulmonary rehabilitation programme. International Journal of Health Care Quality Assurance 32(5), 778-787.
  7. & Experience based co-design to improve a Pulmonary Rehabilitation Programme. International Journal of Health Care Quality Assurance, 00-00.
  8. & Towards a theory of operational excellence. Total Quality Management & Business Excellence 29(9-10), 1012-1024.
  9. & An integrative approach to improving patient care pathways. International Journal of Health Care Quality Assurance, 00-00.
  10. & Using bandwidths to visualize and improve patient pathways. Public Money & Management 38(1), 21-28.
  11. & Professional identity in interprofessional teams: findings from a scoping review. Journal of Interprofessional Care, 1-12.
  12. & Integrated care: mobilising professional identity. Journal of Health Organization and Management 32(5), 726-740.
  13. & The emergence of value chain thinking. International Journal of Value Chain Management 8(1), 40
  14. & Decoupling thinking in service operations: a case in healthcare delivery system design. Production Planning & Control 28(5), 387-397.
  15. & Reverse exchange: classifications for public service SCM. Supply Chain Management: An International Journal 21(2), 216-227.
  16. & The Change of Production Systems through Consultancy Involved Projects: a Multiple Case Study in Chinese SMEs. Production Planning and Control 27(7-8)
  17. & Improving the efficiency and effectiveness of ward rounds. International Journal of Quality and Service Sciences 8(3), 279-297.
  18. & How did the publication of the book The Machine That Changed The World change management thinking? Exploring 25 years of lean literature. International Journal of Production and Operations Management 35(10), 1386-1407.
  19. & Lean implementation within SMEs: a literature review. Journal of Manufacturing Technology Management, Vol. 26 Iss: 7, pp.980 - 1012 26(7), 980-1012.
  20. & Causes, effects and mitigation of unreliable healthcare supplies. Production Planning and Control 27(4), 249-262.
  21. & In Memoriam: Professor Denis R. Towill 1933-2015. Journal of Production Economics 170
  22. & Making sense of leadership development: developing a community of education leaders. Studies in Higher Education 40(2), 311-328.
  23. & The role of consultants in organizational learning. Journal of Management Policy and Practice 15(4), 29-39.
  24. & Organisation development in HRM: a longitudinal study contrasting evolutionary trends between the UK and USA. The International Journal of Human Resource Management 25(7), 1002-1023.
  25. & Future Proofing Leadership through Individual and Collective Thinking: A Case Study in Building Foresight. Strategic Change 23(3-4), 253-264.
  26. & Squaring the circle of healthcare supplies. Journal of Health Organization and Management 28(2), 247-265.
  27. & Six S: creating an efficient and safer work environment. Total Quality Management & Business Excellence 25(11-12), 1410-1428.
  28. & Individual Leader to Interdependent Leadership: A Case Study in Leadership Development and Tripartite Evaluation. Advances in Developing Human Resources 15(1), 83-105.
  29. & Methodology challenges associated with benchmarking healthcare supply chains. Production Planning & Control 24(10-11), 1002-1014.
  30. & A study of dry port development in China. Maritime Economics & Logistics 14(1), 73-98.
  31. & Promoting health in small and medium‐sized enterprises. Journal of Small Business and Enterprise Development 19(4), 729-744.
  32. & Healthcare quality improvement – policy implications and practicalities. International Journal of Health Care Quality Assurance 25(7), 565-581.
  33. & Service postponement. Journal of Manufacturing Technology Management 21(4), 470-483.
  34. A supplier development programme: the SME experience. Journal of Small Business and Enterprise Development 14(1), 93-104.
  35. & Implementing change: the perspective of NHS change agents. Leadership & Organization Development Journal 27(8), 667-681.
  36. Managing and developing suppliers: can SCM be adopted by SMES?. International Journal of Production Research 44(18-19), 3831-3846.
  37. & CANDO: implementing change in an NHS Trust. International Journal of Public Sector Management 18(4), 330-349.

Books

  1. Improving Healthcare Operations: The application of Lean, Agile and Leagility in Care Pathway Design. Palgrave.
  2. & Public Services Operations Management. Routledge.

Book Chapters

  1. & Final reflections: The future research agenda on public service operations management. In Public Services Operations Management. Routledge.
  2. & Lean Thinking and Organisational Learning: How Can They Facilitate Each Other?. In Understanding the Lean Enterprise. Springer International Publishing.
  3. & Understanding the nature of demand variation of patient arrival for emergency healthcare services.. In Public Services Operations Management. Routledge.
  4. & Kaizen. In Su Mi Dahlgaard-Park (Ed.), The SAGE Encyclopaedia of Quality and the Service Economy. Sage Publications Ltd.
  5. & Lean Philosophy and Methods. In Su Mi Dahlgaard-Park (Ed.), The SAGE Encyclopedia of Quality and the Service Economy. Sage Publications Ltd.