I am a Senior Lecturer with the Department of Public Health, Policy and Social Sciences.  I am also an Improvement Science Fellow sponsored by the Health Foundation and a member of the Foundation’s Q community. My fellowship research is examining the design of patient care pathways using improvement techniques originating from other sectors.  I am lead of the Swansea Centre for Improvement and Innovation which hosts the Improvement Science Research Group.  I am co-lead of ARCH-I, a virtual network for healthcare improvers in South West Wales.  I have been an invited speaker at International and national conferences and widely published my research.  My research is interdisciplinary and translational with a specific interest in examining how supply chain and operations management approaches might be applied in healthcare.

My other research interests include:

  • Public Services Operations Management
  • Improving health and social care systems – including approaches such as Lean and Agile
  • Coproduction and co-design of care

Prior to joining Swansea I was a lecturer in Logistics and Operations Management with Cardiff Business School, Cardiff University. From 2007 to 2010 I was a senior member of the Clinical Systems Improvement team at Warwick University’s Medical School. Whilst at Warwick I assisted in the development of a number of national healthcare improvement programmes and designed and delivered postgraduate modules in clinical systems improvement.

Publications

  1. & Failure Demand: An evaluation of concept in UK Primary Care. International Journal of Health Care Quality Assurance. 32
  2. & Knowledge management in consultancy-involved process improvement projects: Cases from Chinese SMEs. Production Planning & Control
  3. & An integrative approach to improving patient care pathways. International Journal of Health Care Quality Assurance 38
  4. & Using bandwidths to visualize and improve patient pathways. Public Money & Management 38(1), 21-28.
  5. & Decoupling thinking in service operations: a case in healthcare delivery system design. Production Planning & Control 28(5), 387-397.

See more...

Teaching

  • SHBM04 Resource Management: Improvement Science, Quality and Governance

    The aim of this module is to provide a critical understanding of quality improvement and improvement science in healthcare. The module focuses on the skills required to design, measure, communicate and evaluate improvement programmes within the workplace. The module is designed to develop problem solving skills and promote an evidence approach to improving healthcare systems and processes.

  • SHBM05 Evidence and Research for Health Care Management

    The aim of this module is to provide a critical understanding of the research process and methods of sound research. The module concerns the skills required to ensure healthcare managers are able to critically evaluate research and evaluation reports to inform students┬┐ decision making at strategic and operational level. The module is also designed as preparation for he directed independent learning of the MSc Leadership, Management and Innovation in Health Care, the dissertation, and will require students to prepare and present an a research proposal for a postgraduate dissertation.

  • SHBM06 Dissertation

    Students will choose their own area of study, in consultation with study supervisor, and in accordance with the aims of the award. Students will be encouraged to attempt a project-based, business-planning project while maintaining high academic standards in their research. However, students may also opt for a more theoretical exploration of an area of relevance to health care and health care management. The dissertation comprises the directed independent learning component of the MSc programme.

Supervision

  • Cost, Value and Universalities in Saudi Health Care Sysytem during 2020 reforms (current)

    Student name:
    PhD
    Other supervisor: Dr Sharon Williams
    Other supervisor: Dr David Rea
  • An investigation into the influencing factors on readiness and sustainability of health service improvement initiatives within MOH hospitals in Saudi Arabia (current)

    Student name:
    PhD
    Other supervisor: Dr David Rea
    Other supervisor: Prof Nicholas Rich
    Other supervisor: Dr Sharon Williams
  • Untitled (current)

    Student name:
    PhD
    Other supervisor: Dr Sharon Williams
    Other supervisor: Dr Stephanie Best
    Other supervisor: Dr David Rea
  • n/a (current)

    Student name:
    PhD
    Other supervisor: Dr Sharon Williams
    Other supervisor: Dr Stephanie Best
    Other supervisor: Dr David Rea
  • Implementation and Evaluation of the National Respiratory Education Programme (current)

    Student name:
    PhD
    Other supervisor: Dr Sharon Williams
    Other supervisor: Prof Keir Lewis
  • Untitled (current)

    Student name:
    PhD
    Other supervisor: Prof John Gammon
    Other supervisor: Dr Sharon Williams

Career History

Start Date End Date Position Held Location
2010 2015 Lecturer in Logistics and Operations Management Cardiff University
2007 2010 Assistant Professor in Lean in Healthcare Warwick University
2004 2007 Lecturer in Management Aberystwyth University

External Responsibilities

  • Treasurer of Special Interest Group, Academy of Management

    2008 - Present

  • Member of the Editorial Review Board, International Journal of Operations and Production Management

    2017 - Present

  • Member of the Local Organising Committee , 21st Quality Management and Organisational Development

    2017 - Present

  • Member of the All Wales Continuous Improvement Committee, Academi Wales

    2017 - Present

  • Member, Health Foundation Q Community

    2015 - Present

  • Member, Society for Studies in Organising Healthcare

    2012 - Present

  • External Examiner - Management programmes, University West of Scotland

    2012 - 2016

  • Member, Chartered Institute of Purchasing and Supply (MCIPS)

    2005 - Present

  • Member (former Treasurer) , British Academy of Management

    2008 - Present

Administrative Responsibilities

  • Member of CHHS Engagement & Innovation Committee - Swansea University

    2016 - Present

Key Grants and Projects

  • Professional Identity & Integrated Teams project (phase 2) 2017 - 2018

    , with Dr Steph Best, Dr Christian Beech

  • Professional Identity & Integrated Teams project (phase 1) 2015 - 2016

    , with Dr Steph Best, SURGE & Impact Funding

  • Health Foundation Improvement Science Fellowship & Research Project - Design of Care Pathways multi-site project 2014

    , The Health Foundation

Research Groups

  • Swansea Centre Improvement & Innovation in Health & Social Care

    Lead

Latest News

Professional Identity research receives international recognition

New research focusing on professional identity in integrated teams by Dr Stephanie Best and Dr Sharon Williams from the College of Human and Health Sciences received the best paper award at the Australian and New Zealand Academy of Management (ANZAM) conference. 

Cross-disciplinary research hits a new level

A recent publication by Dr Sharon Williams, a Senior Lecturer at the College of Human and Health Sciences has hit over 2000 downloads.

Co-producing Healthcare Paper Wins BAM Award

Dr Sharon Williams and her co-author Professor Zoe Radnor, from the University of Leicester, received a best developmental paper award at the 31st British Academy of Management conference hosted by Warwick University.

Healthcare operations management on the world stage. 

Dr Sharon Williams was invited to chair one of the healthcare sessions at the 5th World Conference for Production and Operations Management, presenting her work on the delivery of sustainable services for Huntington’s Disease patients. Click here to read the full article; 

http://www.swansea.ac.uk/latest-news/healthcareoperationsmanagementontheworldstage.php

Improving healthcare systems, an Italian connection. 

Dr Sharon Williams has recently returned from a visit to the Università Cattolica in Milan. Click here to read the full article; 

http://www.swansea.ac.uk/latest-news/improvinghealthcaresystemsanitalianconnection.php