Coronavirus Recovery: advice and latest information

Current Library Service Information

Access to Our Libraries

Swansea University’s Library Staff have been working hard with Estates to put in place safety measures to begin a phased return to services at our Libraries.  Working within Welsh Government and University guidance, we will be opening the following libraries at designated times for Request and Collect, pre-booked study spaces  and ID Card Collecition only:

  1. Singleton Campus Library 
  2. Bay Campus Library

These services are currently open to current Swansea University Staff and Students only. You will need to present your University ID card to enter the Library.   You will receive an email to confirm when your library item is ready to collect and / or when your study space booking is confirmed. Please bring these with you along with your ID Card.

If you are a new student visiting to collect your university ID Card, please bring your passport (or other approved ID that you uploaded) with you.

Please refer to the University’s Coronavirus Guidance before travelling to campus.

ID Card Collection

For up to date information on where and when to pick up your Student ID Card, also used as your Library Card, please consult our Student ID Card Collection page.

Request and Collect

The library has launched a new Request & Collect service to provide current students and staff with easy access to many of our items. Items must be requested online – it is not possible to make requests at the library. For the time being this service is only available for eligible items that are on our open shelves and it is not currently possible to request items that are already on loan to another library user. 

Request & Collect opening times

Bay and Singleton Library

DayOpeningClosing
Monday to Friday 9am 5pm
Weekends CLOSED CLOSED

Please see information for St David's Park  and South Wales Miners' Library below.

You can request an item by logging in to your iFind account and searching for the item you require. Once you have found it in the listed results, click on the title to open the full record. If the item is eligible, and you have signed in to iFind, then you will be able to request the item and choose your pickup location. Please contact the contact the Library’s Customer Services Team if you require any further assistance with placing requests or accessing library materials. 

  
You will receive an email once your item is available for collection. This email contains an identifying collection reference code which you will need to find your item on the Request & Collect shelves. The email will also confirm which library your item is available for collection from – please ensure this is the location you expect before travelling to the library. The date that your request expires will be detailed in the email. Please bring your university ID card and collection reference code with you to the library. 
  
When you arrive at the library please follow the designated route for collecting your item and observe the 2 metre social distancing guidelines. You will use the collection reference code to find your item on the Request & Collect shelves and then proceed to the self-issue machine to borrow the item with your ID card. If you require any assistance then please take your item to the Customer Service Zoom station where a member of the Customer Service Team will be available to provide remote assistance.  
  
During busy periods it may be necessary to queue outside the library to use this service.  
  
You will be able to return items to designated points within the library when using the Request & Collect service, but this will only be possible during the Request & Collect opening hours.

St David's Park Information

St David's Park Library is providing a Request & Collect service on Mondays and Thursdays, 10am -2pm. 

You will receive an email to state books are available to collect.  Please come to Reception with your ID Card to collect items. 

You will also be asked to use this day to Return items as well as Collect items.

South Wales Miners’ Library

The South Wales Miners’ Library is providing a Request & Collect service on Tuesdays and Thursdays, 12pm-2pm. 

You will receive an email once your item is available for collection.  Please come to Reception with your ID Card and collection reference code to collect items and observe the 2 metre social distancing guidelines.  During busy periods it may be necessary to queue outside the library to use this service.  

You will be able to return items via the Book Return Drop in the library foyer, but this will only be possible during the Request & Collect opening hours.

Returning Items

If you have items on loan and are able to keep hold of them for the time being then please do not visit any of our buildings or campuses.  In accordance with current guidance we must still minimise the number of people visiting the university wherever possible.

However, if you are a final year student, that does not live locally, and you are leaving Swansea University for good you may return library items to the following locations.

Please only do so if there is absolutely no alternative:

Bay Campus

Location: Tower Reception Security Desk

DaysOpeningClosing
Monday - Friday 08:00 20:00
Saturday - Sunday Closed Closed

Singleton Campus

Location: Costcutter*, based in Fulton House

*Costcutter are also running a foodbank and would be very grateful for any donations of unwanted in-date non-perishable items.

DaysOpeningClosing
Monday - Friday 08:00 20:00
Saturday - Sunday 09:00 18:00


If you are using our Request & Collect service then it will be possible to return items at the same time as collecting your requested items. Books from the South Wales Miners’ Library may be returned to either the Singleton Campus or Bay Campus libraries during Request & Collect opening hours.

Any library items that have already been returned (via Security colleagues at the Bay Campus or via post) will be removed from your account as soon as library staff are safely able to return to working on campus and any agreed quarantine periods for library materials have passed. 

All fines and fees incurred during the period of closure and reduced service due to Covid-19 will also be removed from your account in due course.

Provided you have returned your library items, you can ignore any further reminders or account statements. Automatic renewals will also remain in place.

IT Services, AV Support and Printing

What IT support is available? 

The Health and Safety of our community is our priority. In accordance with current Welsh Government and Swansea University guidance we are required to minimise the number of visits to campus and limit the amount of people using shared equipment wherever possible. Before visiting campus, please check whether the service or support you require is available remotely.

Please consider whether your visit to campus and use of on campus services and/ or shared equipment are essential.  

The Customer Service Team are available to help you with your IT enquiries or you can find more information on our  IT Services webpages, including our FAQ's and our helpful guide to using Wi-Fi or home broadband when studying from home.

Whilst some of our services are not currently available or may be delivered in a different way, our planning includes provision of services such as laptop loans and loan of AV equipment.

If you are a student in need of a laptop, please contact your College in the first instance and they will liaise with Library/IT staff if required. If you are a staff member in need of equipment, please contact your line manager and/or College/Department Admin in the first instance.

What printing services are available?

Students can pre-book a Study Space which includes access to printing services.

Current staff and students that have an urgent printing requirement, can also use our wireless printing facility to send print jobs from their own device to be collected from a printer located near the entrance of Singleton Library.  To use this service you will first need to have your device connected to Eduroam and set up for printing from your own device.

 If you do need to use our printing services please also be mindful of sustainability and only print what is required.

Library Scanning Service - Digitised content for iFind Reading and Canvas

Having undergone risk assessments and H&S COVID recovery training, Document Supply staff have returned to Singleton Park Library  and are digitising articles, chapters, and extracts from library print resources to support online course provision. Digitised content is made available via links for course instructors to use in iFind Reading lists and Canvas. Find out about making digitisation requests on the Library Scanning Service webpage: https://libguides.swansea.ac.uk/iFindReading/requesting-digitisation

Document Supply and Interlibrary Loans

The Document Supply Service continues to welcome requests for article and chapter copies. Submit requests via the Document Supply online request form, accessible on the service webpage along with the latest service updates: https://libguides.swansea.ac.uk/Document-Supply.

The service is currently unable to obtain physical interlibrary loans, due to limits on access to UK library print collections. However, the team will try to fulfil requests if a suitable electronic format is available.  All current interlibrary loans have been renewed until 23rd September 2020 at no charge to borrowers. If you are in possession of any interlibrary loans, please keep safe hold of them until the Library confirms arrangements for returning library materials. If you are currently in Swansea, but due to leave soon, please see the Library’s temporary arrangements for returns.

We value your feedback

We value your feedback regarding our phased return to Library services during the coronavirus (Covid-19) period. Please contact the Library’s Customer Services Team with any suggestions, comments, or queries you may have. 

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