Coronavirus: latest information

Library Services During COVID-19

Access to Our Libraries

Swansea University’s Library Staff have been working hard with Estates to put in place safety measures to begin a phased return to services at our Libraries.  Working within Welsh Government and University guidance, we will be opening the following libraries at designated times for Request and Collect only:

  1. Singleton Campus Library 
  2. Bay Campus Library

This service is currently open to current Swansea University Staff and Students only. You will need to present your University ID card to enter the Library and check-out your reserved items. Please be aware that the Libraries will not be open for general use or study spaces at this time.  

Please refer to the University’s Coronavirus Guidance before travelling to campus.

Request and Collect

The library has launched a new Request & Collect service to provide current students and staff with easy access to many of our items. Items must be requested online – it is not possible to make requests at the library. For the time being this service is only available for eligible items that are on our open shelves and it is not currently possible to request items that are already on loan to another library user. 

Request & Collect opening times

Bay Campus

DayOpeningClosing
Tuesday 10:00 14:00
Thursday 10:00 14:00

Singleton Campus

DayOpeningClosing
Monday 10:00 14:00
Wednesday 10:00 14:00
Friday 10:00 14:00

please see information for St David's Park  and South Wales Miners' Library below

You can request an item by logging in to your iFind account and searching for the item you require. Once you have found it in the listed results, click on the title to open the full record. If the item is eligible, and you have signed in to iFind, then you will be able to request the item and choose your pickup location. Please contact the contact the Library’s Customer Services Team if you require any further assistance with placing requests or accessing library materials. 

  
You will receive an email once your item is available for collection. This email contains an identifying collection reference code which you will need to find your item on the Request & Collect shelves. The email will also confirm which library your item is available for collection from – please ensure this is the location you expect before travelling to the library. The date that your request expires will be detailed in the email. Please bring your university ID card and collection reference code with you to the library. 
  
When you arrive at the library please follow the designated route for collecting your item and observe the 2 metre social distancing guidelines. You will use the collection reference code to find your item on the Request & Collect shelves and then proceed to the self-issue machine to borrow the item with your ID card. If you require any assistance then please take your item to the Customer Service Zoom station where a member of the Customer Service Team will be available to provide remote assistance.  
  
During busy periods it may be necessary to queue outside the library to use this service.  
  
You will be able to return items to designated points within the library when using the Request & Collect service, but this will only be possible during the Request & Collect opening hours.

St David's Park Information

St David's Park Library is providing a Request & Collect service on Thursdays, 10am -12noon.  You will receive an email to state books are available to collect.  Please come to Reception with your ID Card to collect items.  You will also be asked to use this day to Return items as well as Collect items.

South Wales Miners’ Library

Borrowable items can be requested from the South Wales Miners’ Library for collection at either Singleton Campus or Bay Campus libraries.  Please allow up to a week for your request to be processed.  You will receive an email once your books are available for collection.   

Books from the South Wales Miners’ Library may be returned to either the Singleton Campus or Bay Campus libraries during Request & Collect opening hours.

Returning Items

If you have items on loan and are able to keep hold of them for the time being then please do not visit any of our buildings or campuses.  In accordance with current guidance we must still minimise the number of people visiting the university wherever possible.

However, if you are a final year student, that does not live locally, and you are leaving Swansea University for good you may return library items to the following locations.

Please only do so if there is absolutely no alternative:

Bay Campus

Location: Tower Reception Security Desk

DaysOpeningClosing
Monday - Friday 08:00 20:00
Saturday - Sunday Closed Closed

Singleton Campus

Location: Costcutter*, based in Fulton House

*Costcutter are also running a foodbank and would be very grateful for any donations of unwanted in-date non-perishable items.

DaysOpeningClosing
Monday - Friday 08:00 20:00
Saturday - Sunday 09:00 18:00


If you are using our Request & Collect service then it will be possible to return items at the same time as collecting your requested items. Books from the South Wales Miners’ Library may be returned to either the Singleton Campus or Bay Campus libraries during Request & Collect opening hours.

Any library items that have already been returned (via Security colleagues at the Bay Campus or via post) will be removed from your account as soon as library staff are safely able to return to working on campus and any agreed quarantine periods for library materials have passed. 

All fines and fees incurred during the period of closure and reduced service due to Covid-19 will also be removed from your account in due course.

Provided you have returned your library items, you can ignore any further reminders or account statements. Automatic renewals will also remain in place.

 

IT, AV, and Printing

What support is available? 

All support is available online or by telephone. If you have a query, please have a look at the IT Services pages or the FAQ pages

If you need further assistance, you can:

  1. log a call in the servicedesk 
  2. email the customer service team 
  3. phone 01792 295500

We are not currently able to offer a printing, device loan or AV loan service but these services are included in planning for future phases of reopening. If you are a student in need of a laptop, please contact your College in the first instance and they will liaise with Library/IT staff if required. If you are a staff member in need of equipment, please contact your line manager and/or College/Department Admin in the first instance. 

Library Scanning Service - Digitised content for iFind Reading and Canvas

Having undergone risk assessments and H&S COVID recovery training, Document Supply staff have returned to Singleton Park Library  and are digitising articles, chapters, and extracts from library print resources to support online course provision. Digitised content is made available via links for course instructors to use in iFind Reading lists and Canvas. Find out about making digitisation requests on the Library Scanning Service webpage: https://libguides.swansea.ac.uk/iFindReading/requesting-digitisation

Document Supply and Interlibrary Loans

The Document Supply Service continues to welcome requests for article and chapter copies. Submit requests via the Document Supply online request form, accessible on the service webpage along with the latest service updates: https://libguides.swansea.ac.uk/Document-Supply.

The service is currently unable to obtain physical interlibrary loans, due to limits on access to UK library print collections. However, the team will try to fulfil requests if a suitable electronic format is available.  All current interlibrary loans have been renewed until 23rd September 2020 at no charge to borrowers. If you are in possession of any interlibrary loans, please keep safe hold of them until the Library confirms arrangements for returning library materials. If you are currently in Swansea, but due to leave soon, please see the Library’s temporary arrangements for returns.

We value your feedback

We value your feedback regarding our phased return to Library services during the coronavirus (Covid-19) period. Please contact the Library’s Customer Services Team with any suggestions, comments, or queries you may have.