English Language Training Services
Third Floor Margam Building
Telephone: +44 (0)1792 295391
ELTS is very serious about quality. ELTS is therefore accredited by both BALEAP and the British Council and is also a member of a number of important professional organisations linked to English Language Teaching. Our staff regularly attend training events, and a number are speakers at conferences and professional interest meetings. As part of Swansea University’s Student Services, ELTS is part of a wider team which is the proud winner of a number of major national awards.
We are also very proud to be part of a university which in 2014 was voted by students as the University of the Year.
BALEAP (previously known as The British Association of Lecturers in English for Academic Purposes) inspected and accredited ELTS' pre-sessional courses in July 2015. The BALEAP Accreditation Scheme is a peer-review quality assurance and quality enhancement scheme which focuses on EAP (English for Academic Purposes). The Accreditation Scheme assesses five categories: Institutional Context; Course Management; Course Design; Teaching and Learning; and Assessment, Evaluation, and Progression. It was noted that "those students participating in the Pre-sessional Programmes do better than those international students who have not attended the Pre-sessional Programmes".
The British Council inspected and accredited Swansea University ELTS in August 2017. The Accreditation Scheme assesses the standards of management, resources and premises, teaching and welfare, and accredits organisations which meet the overall standard in each area inspected (see www.britishcouncil.org/accreditation for details).
This is the publishable statement for ELTS (August 2017).
Since 2013, all institutions accredited by the British Council have the choice to publish their full inspection report. ELTS is very proud of its work, and we have therefore decided to publish our British Council Inspection Report ELTS 2017 in full, so you can read independent feedback on the work we do.
ELTS is a member of English UK, the world's leading language teaching association. We are one of the 470+ member centres which are all accredited to the highest standards, ensuring the best teaching and care for students.
ELTS is also a member of Learn English In Wales, an affiliation of English UK members in Wales. We hosted the first Learn English in Wales Academic Conference in 2012, and three of our staff gave presentations at the Learn English In Wales Academic Conference in 2014.
ELTS is also a fully accredited member of BALEAP, the global forum for EAP (English for Academic Purposes) professionals. ELTS staff have presented at a number of BALEAP PIMs (professional interest meetings) and at the BALEAP biennial conference. Presentations include:
The Swansea English Language Test (SWELT). Reinventing the wheel? Pros and cons of running an in-house admission test . Re-assessing Assessment in EAP: Challenges and Opportunities, November 2010, University of Nottingham.
The AWL and Lower Levels: Fit for Purpose or Fit for Change? EAP: How low can we go? Issues, insights and innovations. February 2011, University of Bristol.
From Pariah to ‘Mission Critical’ in Many Unsteady Steps. How good is the international student experience in British universities and how can we help to improve it? University of Leicester, June 2011.
The Changing Face of In-Sessional Support: The Academic Success Programme. BALEAP Conference 2013: The Janus Moment in EAP. University of Nottingham, April 2013.
Student Services Awards
Outstanding Student Services Team 2013
In 2013, Swansea University won the Outstanding Student Services Team category at the fifth annual Times Higher Education Leadership and Management Awards. This award was for the university’s Academic Success Programme (ASP) which offers drop-in and enrolled classes in academic study skills, presentation, and critical thinking, as well as English-language support, one-to-one appointments, and 10 hours a week of embedded, subject-specific support in partnership with academic colleges. The judges said Swansea University was a strong winner with excellent evidence of collaborative working across the institution and good partnership working between teams and functions.
Customer Service Awards
Student Services holds the Customer Service Excellence standard. To achieve this, areas that are important to customers are tested. These areas include service delivery, timeliness, the availability and standard of information, professionalism, and staff attitude.