Student Wellbeing Centre

Accessing Wellbeing

How can I access the service?

We offer lots of services including what we call ‘support’ sessions, where students are offered two sessions almost immediately with the option of the practitioner booking follow-up sessions as they consider appropriate.

From feedback we have received, these sessions are very popular and successful with the students who have experienced them, as often the type of issue they present is of the ‘here and now’ 

We provide similar services on Bay Campus, Monday-Thursday each week, but access is by our main telephone number or e-mail address;

When you are experiencing difficulties and want support it can be bewildering to know within yourself at that point what type of service or support would be most beneficial. This is why we ask all students to complete a Wellbeing Referral Form when they approach our service. This gives you the space to tell us a little bit about what you are experiencing at the moment and also gives prompts as to what type of help you are looking for. Please download and return the Wellbeing Referral Form via email or in person to Horton House, Singleton Park.  Please note that the form must first be downloaded to your computer, then filled in and re-saved, before being returned. Completing the form from the initial pop up will result in the data you input being lost. 

By returning this form you confirm that you have read and agree to the data processing included in our Wellbeing Privacy Statement  

Tel: 01792 295592 or email

Support recommendations

Your form is reviewed by two practitioners within the team between Monday and Friday (excluding bank holidays). We review the forms to see if we can suggest a way forward for you according to what you have told us.

Sometimes, if we need to check something out with you to help us be clear on your situation, we may phone or email you during the review process (if you supply your contact details).

Recommendations for further support could be for other Wellbeing Services such as:-

  • Counselling (up to 6 sessions with an external Counselling service)
  • Mental Health Support (ongoing, frequency to be agreed between yourself and your Mental Health Coordinator)
  • Autistic Spectrum Conditions (ASC) Support (ongoing, frequency to be agreed between yourself and your ASC practitioner
  • Mental Health Mentoring (frequency as recommended by your Disabled Students Allowance Assessment Report)
  • Wellbeing Therapeutic Group (referral by Wellbeing Team)
  • Self Help Book Prescription (suggested by Wellbeing, accessed in the library)
  • Meditation Group (self referral)

Please refer to the detailed sections for more information about our specific services.

We will contact you by email unless you specifically request contact by telephone. We will make individual contact with you to organise any appointment needed.


We do sometimes signpost you to services within the University that could help you further where we don’t have specialist knowledge. This could include:-

  • Money@CampusLife
  • Disability Office
  • Subject Librarian Service
  • International@CampusLife 
  • Academic Success Programme
  • Personal Tutors
  • Student’s Union Advice Centre
  • Pastoral & Faith Support
  • Student’s Accommodation Service
  • Residential Services

We do also suggest when appropriate, signposting you to external agencies for support. This could be your GP, other NHS services, or independent support services. We can support you to contact these agencies and provide relevant information to them with your consent if you feel it would help you.



We do record that you have contacted our service on our confidential computer records. This is confidential to Wellbeing only and is not shared with any other party.

Please see our confidentiality statement.