Counselling Service

Many people sort out problems by talking to friends, family or staff in their College or Department. For others it is a matter of looking up information about things that concern them. But there are times when this isn't enough and it makes sense to access the Wellbeing Service.

This service is free of charge to all Swansea University enrolled students.

How do I make a counselling appointment?

When you contact us we will ask you to complete a Personal Details Form. The form is intended to be thought-provoking, but you do not need to give long answers; you can also put "I would prefer to talk about this in person" if it is difficult to write about, though the information you give us helps us to arrange an appointment with an appropriate service and/or practitioner. It might also help us see whether there is other suitable support that we can offer or recommend to you which you might not be aware of.

What happens in counselling?

You and your counsellor will work together to explore your feelings, develop your self-awareness and discover what lies behind whatever seems troubling or confusing. Your counsellor will respect your choices, values and lifestyle.

Your counsellor will not give you advice but will offer support and understanding by listening and responding in a non-judgemental way. S/he may help you to seek relevant information, self-help material or further support.

Counselling can help you focus on and understand more clearly the issues that concern or trouble you so that you are better able to make decisions, choices or changes that are right for you.

Counselling appointments

Each counselling session usually lasts 50 minutes. If you arrive late for your session, please be aware that your appointment will be curtailed or may be re-scheduled.

Once you have been offered counselling you will be contacted by phone or email to arrange an appointment. If we do not hear from you within the time stated we will assume that the appointment is no longer required.

Cancelling or re-arranging an appointment

If you need to cancel or re-arrange an appointment please give us 24 hours’ notice. If you cancel with less than 24 hours’ notice or do not contact us then the missed appointment will count as one of your sessions.

If we need to cancel your appointment we will endeavour to give you as much notice as possible.

All the counsellors are supervised externally and work to the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy.

Where do we provide Counselling?

We do not offer a ‘drop in’ service. Counselling is externally provided by TCS (The Counselling Service) Mansel Street, Swansea. This is done on a prearranged basis only with our admin team, following submission of a Personal Details Form which has been reviewed by our practitioners and triaged to counselling, rather than one of our other services, such as a support or Mental Health session.

What to do in an emergency

The counselling service can be used by appointment only and is not here for emergencies. If you feel that you urgently need help either for you or for some else we advise you contact:

Your GP, NHS Direct 0845 46 47  (

or  Samaritans (24hr) 0845 790 90 90 (


Everything you say in counselling remains confidential unless you tell us about serious risks to the safety of yourself or others. Further details about confidentiality can be found on our website

What to do if you want to make a complaint

All the counsellors are subject to the BACP complaints procedure. If you have any concerns regarding the service you receive from us we recommend that you take it up in the first instance with the practitioner directly concerned.

If this does not feel possible please approach Chris Davis of the Wellbeing Service to discuss the matter further.

Contacting us

The Wellbeing main office and contact point is on the ground floor of Horton House on the Park (Singleton) Campus – Building 23 on the Campus Map

We recommend Bay Campus students contact us by email to request a registration form


Tel: 01792 295592


Location - Ground floor Horton House (No 23 on the campus map).

If your situation is very urgent please consider going to your GP for further advice.