Frequently asked questions
How do I login for the first time?
Your user id is your student number and default password is set to your student number and date of birth. For example, if your student number is 123456 and date of birth is 1st June 1995, type user id "123456" and password "123456/01/06/1995". After logging in you will agree to a data protection and terms and conditions statement. Change your password before proceeding to enrol online.
How do I get to my University email?
The user id mentioned above is also your login for our online services at myuni.swan.ac.uk which allows you to access your email, Blackboard and other online services. Your email address will be email@example.com. For example, if your student number is 123456, your email is firstname.lastname@example.org
I am an international non-EU student do I enrol online?
Yes you enrol online and then register your passport and visa in person.
What if I have a tuition fee to pay?
You can either pay the first instalment by card online or set up a direct debit and pay your tuition fee later in two instalments (first DD payment due mid November).
International students must pay at least 50% of their fee in order to enrol.
If you intend to pay by direct debit online you should have a UK current bank account in your name and transfer funds to that account before the first payment is due.
You can also pay by bank transfer to the University's account or by cheque or by phone. However, you will need to wait for your payment to clear before attempting to enrol on your course. Most transactions clear within 5 working days but more complex international transactions may take up to 10 working days. Browse how to pay fees for details.
What if I cannot enrol online?
If for any reason you cannot enrol online don't panic! Staff will be available on campus to help and if necessary you can enrol in person.
What if I need to speak to someone about enrolment?
Phone our help lines open Monday to Friday, 9am-5pm (closed Saturday, Sunday and Bank Holidays) and a member of staff will answer your questions.