Frequently asked questions
How do I get to my University email?
The user id mentioned above is also your login for our online services at myuni.swan.ac.uk which allows you to access your email, Blackboard and other online services. Your email address will be firstname.lastname@example.org. For example, if your student number is 123456, your email is email@example.com
I am a NEW international student can I enrol online?
Yes you enrol on your modules online and then bring your immigration documents and certificates to enrol on your course in person.
I am a continuing international student can I enrol online?
Enrol online if your visa has not expired and you have not renewed your passport within the last year.
If you have a new passport, visa or proof of applying for a new visa then you will need to provide your new immigraqtion documents in person.
Note if you have already studied for 5 years on a taught course in HE then normally you will not be able to continue your studies.
What if I have a tuition fee to pay?
You can either pay the first instalment by card immediately or set up a direct debit and pay your tuition fee later in two instalments (first DD payment due mid November).
International students must pay at least 50% of their fee in order to enrol.
If you intend to pay by direct debit online you should have a UK current bank account in your name and transfer funds to that account before the first payment is due.
You can also pay by bank transfer to the University's account or by cheque or by phone. However, you will need to wait for your payment to clear before attempting to enrol on your course. Most transactions clear within 5 working days but more complex international transactions may take up to 10 working days. Browse how to pay fees for details.
What if I cannot enrol online?
If for any reason you cannot enrol online don't panic! Staff will be available on campus to help and if necessary you can enrol in person.
What if I need to speak to someone about enrolment?
Phone our help lines open Monday to Friday, 9am-5pm (closed Saturday, Sunday and Bank Holidays) and a member of staff will answer your questions.