Publications

Journal Articles

  1. & Operations Flow Effectiveness: A Systems Approach to Measuring Flow Performance. International Journal of Operations & Production Management
  2. THE SOCIAL BENEFITS OF KAIZEN INITIATIVES IN HEALTHCARE: AN EMPIRICAL STUDY. International Journal of Operations and Production Management
  3. & National culture and operations management: a structured literature review. International Journal of Production Research, 1-18.
  4. & The relationship between lean operations and sustainable operations. International Journal of Operations & Production Management 35(2), 282-315.
  5. & Losing patients: a systems view on healthcare improvement. Production Planning & Control 24(10-11), 962-975.
  6. & Considering connectivity in operations journals. International Journal of Productivity and Performance Management 58(7), 607-632.
  7. & Lean transformation in the pure service environment: the case of the call service centre. International Journal of Operations & Production Management 29(1), 54-76.
  8. & High quality and low cost: the lean service centre. European Journal of Marketing 43(11/12), 1477-1497.
  9. & The implications of lean operations for sales strategy: from sales-force to marketing-force. Journal of Strategic Marketing 17(3-4), 237-255.