Lori is the Head of Academic Support in the Library (ISS) and is responsible for Subject Librarian Teams and Customer Services. Lori takes lead in customer service and student satisfaction feedback for ISS, and has coordinated the application and award for Customer Service Excellence.
Lori is an Officer of the Chartered Institute for Library and Information Professionals Wales' Executive Board with a particular role organising the national conference. She has spoken at numberous conference, in particular on customer service excellence and student engagement.
Lori's past professional role in the Library was to lead the team of Health and Medical Librarians, supporting teaching and research in these colleges.
Lori serves as a Library representative on the WHELF Learning and Teaching Group, concentrating on embedded Information Literacy and Study Skills in the curriculum.