My academic background is in operations/supply chain management and improvement science. My research focuses mainly on quality improvement in service and healthcare operations. As a Health Foundation Improvement Science Fellow, my research focused on examining the design of patient care pathways using improvement techniques originating from other sectors. More recently this has been extended to focus on experienced-based co-design approaches to improving long-term conditions. I am lead of the Swansea Centre for Improvement and Innovation which hosts the Improvement Science Research Group. I am co-lead of ARCH-I, a virtual network for healthcare improvers in South West Wales. I am a member of the Health Foundation Q Community.
My main research interests include:
- Public Services Operations Management
- Improving health and social care systems – including approaches such as Lean and Agile
- Coproduction and co-design of care
- Role of communication in quality improvement
Prior to joining Swansea I was a member of the Logistics and Operations Management section with Cardiff Business School, Cardiff University. From 2007 to 2010 I was a senior member of the Clinical Systems Improvement team at Warwick University’s Medical School. Whilst at Warwick I assisted in the development of a number of national healthcare improvement programmes and designed and delivered postgraduate modules in clinical systems improvement.