I am a Senior Lecturer with the Department of Public Health, Policy and Social Sciences.  I am also an Improvement Science Fellow sponsored by the Health Foundation and a member of the Foundation’s Q community. My fellowship research is examining the design of patient care pathways using improvement techniques originating from other sectors.  I am lead of the Swansea Centre for Improvement and Innovation which hosts the Improvement Science Research Group.  I am co-lead of ARCH-I, a virtual network for healthcare improvers in South West Wales.  I have been an invited speaker at International and national conferences and widely published my research.  My research is interdisciplinary and translational with a specific interest in examining how supply chain and operations management approaches might be applied in healthcare.

My other research interests include:

  • Public Services Operations Management
  • Improving health and social care systems – including approaches such as Lean and Agile
  • Coproduction and co-design of care

Prior to joining Swansea I was a lecturer in Logistics and Operations Management with Cardiff Business School, Cardiff University. From 2007 to 2010 I was a senior member of the Clinical Systems Improvement team at Warwick University’s Medical School. Whilst at Warwick I assisted in the development of a number of national healthcare improvement programmes and designed and delivered postgraduate modules in clinical systems improvement.


  1. & Decoupling thinking in service operations: a case in healthcare delivery system design. Production Planning & Control 28(5), 387-397.
  2. & Reverse Exchange: Classifications for Public Service SCM. Supply Chain Management: An International Journal 21(2), 216-227.
  3. & The Change of Production Systems through Consultancy Involved Projects: a Multiple Case Study in Chinese SMEs. Production Planning and Control 27(7-8)
  4. & Causes, effects and mitigation of unreliable healthcare supplies. Production Planning and Control 27(4), 249-262.
  5. & How did the publication of the book The Machine That Changed The World change management thinking? Exploring 25 years of lean literature. International Journal of Production and Operations Management 35(10), 1386-1407.

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  • SHBM04 Resource Management: Improvement Science, Quality and Governance

    The aim of this module is to provide a critical understanding of quality improvement and improvement science in healthcare. The module focuses on the skills required to design, measure, communicate and evaluate improvement programmes within the workplace. The module is designed to develop problem solving skills and promote an evidence approach to improving healthcare systems and processes.

  • SHBM05 Evidence and Research for Health Care Management

    The aim of this module is to provide a critical understanding of the research process and methods of sound research. The module concerns the skills required to ensure healthcare managers are able to critically evaluate research and evaluation reports to inform students¿ decision making at strategic and operational level. The module is also designed as preparation for he directed independent learning of the MSc Leadership, Management and Innovation in Health Care, the dissertation, and will require students to prepare and present an a research proposal for a postgraduate dissertation.


  • Exploring the relationship between patient safety, patient satifaction and quality assurance within Kuwait Healthcare (current)

    Student name:
    Other supervisor: Dr Sharon Williams
    Other supervisor: Dr Stephanie Best
    Other supervisor: Dr David Rea
  • Evaluating the organisational factors affecting lean health care readiness and sustainability within Ministry of Health hospitals in Saudi Arabia (current)

    Student name:
    Other supervisor: Dr Sharon Williams
    Other supervisor: Prof Nicholas Rich
    Other supervisor: Dr David Rea
  • Cost, Value and Universalities in Saudi Health Care Sysytem during 2020 reforms (current)

    Student name:
    Other supervisor: Dr David Rea
    Other supervisor: Dr Sharon Williams

Career History

Start Date End Date Position Held Location
2010 2015 Lecturer in Logistics and Operations Management Cardiff University
2007 2010 Assistant Professor in Lean in Healthcare Warwick University
2004 2007 Lecturer in Management Aberystwyth University

External Responsibilities

Latest News

Healthcare operations management on the world stage. 

Dr Sharon Williams was invited to chair one of the healthcare sessions at the 5th World Conference for Production and Operations Management, presenting her work on the delivery of sustainable services for Huntington’s Disease patients. Click here to read the full article; 


Improving healthcare systems, an Italian connection. 

Dr Sharon Williams has recently returned from a visit to the Università Cattolica in Milan. Click here to read the full article;