During student term time: Monday to Friday 10am-4pm
During student vacation periods: Monday to Friday 10am-12pm and 2pm-4pm
The office will be closed on Bank Holidays and over the Christmas closure period.
+44 (0) 1792 513546
+44 (0) 1792 295157
The Academic Registry is found on the main Singleton Campus.
Academic Registry Reception can be accessed via the doors to the Singleton Abbey Stable Block (Building 2.1 on the Campus Plan).
Customer Service Excellence
The Academic Registry, in a joint application with Student Services and Information Services and Systems, have been granted the Cabinet Offices Customer Service Excellence Award which is given in recognition of individuals or teams who have gone the extra mile to deliver outstanding Customer Service.
The Award was based on submitted documentation, in addition to a two-day assessment visit in March. The assessment included interviews with University students, staff and external partners to ensure that we met the required level of service in five areas:
- Customer Insight
- The Culture of the Organisation
- Information and Access
- Timeliness and Quality of Service
Raymond Ciborowski, Registrar of Swansea University said: "We are very proud that staff from our University have been recognised again for this award. Our Library and Information Services were one of a small number of university libraries and ICT services in the UK to achieve the Customer Service Excellence Award back in 2007. Now our Professional Services Teams have shown that they too can provide an outstanding service. The joint application award is a first for a University from Wales and highlights the excellent service that the teams provide all year round to our academic community."