Mediation is an option for members of staff to resolve potential disputes and conflicts. Mediation is unique in its joint focus on co-operation and resolution, providing an opportunity for people to step back from formal action and focus on resolving the issues.
Swansea University is committed to encouraging harmonious working relationships between colleagues. In most instances, workplace conflict is resolved informally without the involvement of a third party, however where resolution is not achieved the University has both formal and informal processes that support the parties in conflict. Mediation is a versatile process which can be used not only as an alternative to the formal grievance procedures but also as a rapid first intervention to prevent escalation of the dispute or even to repair the working relationship after formal procedures have been concluded.
Mediation is used to help improve or restore working relationships between individuals.
Mediation can be used in a variety of circumstances, for example:
Mediation is conducted on the basis that both parties want to achieve a mutually agreeable outcome and solution. A successful mediation should lead to both parties feeling that the outcome is fair, reasonable and appropriate under the circumstances.
The University has a volunteer network of trained mediators in order to facilitate the implementation of its Mediation Policy (P1011-83)
If you would like to know more about Swansea University’s mediation service please contact a member of the equal opportunities team on extensions 2367/3687 or alternatively by sending an e-mail to firstname.lastname@example.org.