Mediation Policy (P1011-83)
Mediation – further information

Swansea University is committed to encouraging harmonious working relationships between colleagues. In most instances, workplace conflict is resolved informally without the involvement of a third party, however where resolution is not achieved the University has both formal and informal processes that support the parties in conflict.   Mediation is a versatile process which can be used not only as an alternative to the formal grievance procedures but also as a rapid first intervention to prevent escalation of the dispute or even to repair the working relationship after formal procedures have been concluded. 

Mediation is used to help improve or restore working relationships between individuals.

• It is voluntary and completely confidential.
• A mediator (a neutral third person) will work with the parties to help them find their own solutions and reach an agreement designed to resolve disagreement or improve the situation.
• It is based on the principle of collaborative problem solving, with a focus on the future and rebuilding relationships, rather than apportioning blame.
• It gives the participants an opportunity to step back and look at how the situation can be put right, looking at their own actions as well as those of the other party.

Mediation can be used in a variety of circumstances, for example:

• Misunderstandings or conflict between colleagues or with their managers/ supervisors
• Where there are allegations and counter allegations
• Perceptions of harassment, discrimination or bullying
• Communication difficulties

Mediation is conducted on the basis that both parties want to achieve a mutually agreeable outcome and solution. A successful mediation should lead to both parties feeling that the outcome is fair, reasonable and appropriate under the circumstances.

The University has a volunteer network of trained mediators in order to facilitate the implementation of its  Mediation Policy (P1011-83)  

If you would like to know more about  Swansea University’s mediation service please contact a member of the equal opportunities team on extensions 2367/3687 or alternatively by sending an e-mail to mediation@swansea.ac.uk.

Mediation Policy (P1011-83)
Mediation – further information