Staff Counselling Service

Information for clients.

Swansea University provides confidential individual counselling sessions for staff off campus with professionally trained, experienced counsellors and therapists. All counsellors adhere to a professional code of ethics and practice.

We are committed to protecting the health, safety and welfare of our employees and provide this service to assist in dealing with issues both within and external to the workplace.

Our Counselling Service is inclusive and open to staff of all backgrounds, including LGBT + staff , disabled staff, pregnant staff, parents and carers, as well as staff of all genders, ages, ethnicities, nationalities, religion and beliefs, and marriage and civil partnership status.

This service is run by the Swansea Counselling Co-op, which is an independent group of psychotherapists, contracted to operate the University Staff Counselling Service.

All members of University staff can contact us directly to request an appointment (01792 644668 - see contact details below). Employees are normally offered up to six sessions, though in certain cases this number may be extended. Sessions last 50 minutes.

How could I benefit from seeing a counsellor?

Counselling is a different experience for each individual but the process enables the individual to work with the counsellor to consider aspects of their current situation and help them towards a better understanding of themselves and the problem.

What kind of issues are covered?

Although people sometimes contact the service with work related issues we are here to deal with any issue people may need help with. Some of the problems you may wish to talk about could include: depression, bereavement, situational stress, generalised anxiety, panic, addictions, sexual identity or gender identity issues, difficulties associated with health or illness, relationship problems as well as work problems.

What to expect when you see a Counsellor?

It is not easy going to see a counsellor for the first time, and it is certainly not unusual to feel hesitant about sharing personal information with a total stranger. Our counsellors are very aware of this – they are trained to listen and not pass judgement. Since six sessions are funded under the University scheme it is important to find a focus in the time available, and this will be a first task of the counsellor. 

What we ask of you?

To agree a mutually convenient time to meet with your counsellor and to ensure, whenever possible, you arrive promptly. (Please note counsellors cannot make home or office visits.) Avoid taking mood-altering substances – for example, alcohol or non-prescribed drugs – before sessions; these can severely distort the counselling process. If you are taking prescribed medicines from the doctor it is important to mention this to the counsellor.

If you are receiving individual counselling elsewhere, you will need to have completed that before starting with the university scheme. 

What if a session is postponed?

If you are unable to attend a session please try to let the counsellor know at least 48 hours beforehand. The counsellor will make every effort to find a suitable alternative time. If you cancel within less than 48 hours' notice, or do not attend, it may mean that you have to forfeit that session. Exceptionally a counsellor may need to cancel a session. They would always offer you an alternative time.

What about longer term counselling?

Some people may need more than the six sessions on offer. If this is the case for you, please discuss this with your therapist. If you require longer-term work it is a condition of our contract with the University that you meet with an alternative Staff Counsellor to discuss your situation and ensure you are making an informed choice. Your therapist will advise you about this.

Please note that the fees for any further counselling are not paid by the University and would be your responsibility. 


As counsellors, we are bound to a strict code of ethics and confidentiality and therefore are under an obligation not to disclose any information about you to your employer.

Details about your counselling are confidential to the counsellors of Swansea Counselling Co-op and their Associates. Only in extreme situations where there is a risk to you or to other people, we may have to disclose to a 3rd party but we would endeavour, where possible, to discuss it with you.


The Staff Counselling Service collects non-identifying information about clients in order that they can evaluate the quality of the counselling service. We provide the University with twice yearly statistics. Any feedback given to the University is completely anonymous and monitored to ensure that no individual can be identified at any time.

Who we are

Columba Regan Jones, M.A., M.Ed., MACP and TQAP (Tavistock Qualification in Adult Psychotherapy)

Registered with the: British Psychoanalytic Council, Association of Child Psychotherapists and the Professional Standards Authority.

For further information, click on the links below...

Home Association of Child Psychotherapists 

Dr Helen Catherine Payne, M.A. (Psych, Hons), D.Clin.Psych., C.Psychol.

Registered with: British Psychological Society, The Association for Cognitive Analytic Therapy and Health Care Professions Council.

For further information, click on the links below...

 BPS image HCPC

Catherine Wynn Vaughan

Registered with: UK Council for Psychotherapy, Welsh Psychotherapy Partnership Ltd and Health Care Professions Council.

For further information, click on the links below...




How to contact us

To arrange an appointment, please telephone +44 (0)1792 644668

This will allow you to leave a message and a member of our team will aim to return your call within 24 hours. Appointments are usually offered within 7 days from that date.