Careers Service achieves national matrix quality award
Swansea University’s Careers Service has been accredited with the matrix Standard for the quality of its information, advice and guidance services.
The matrix Standard is a national quality standard for organisations delivering information, advice and guidance services for learning and work.
The assessment took place over three days in June 2008, and the matrix assessor took time to review the services that are provided for students, university staff and external organisations.
The assessment involved interviews with careers advisers, undergraduate students and graduates, University academics and associated partner companies.
The report included several areas of good practice including the early and successful adoption of new technologies and Web 2.0 features to provide careers guidance, and also noted the high standards of professionalism demonstrated by the Careers team.
The assessment positively acknowledged the efforts made to increase collaboration, highlighting the recent South West Wales collaboration project with Swansea Metropolitan University and Trinity College Carmarthen and applauding the on-going success of Go Wales.
In its summary, the report highlighted the Careers Service’s dedication to continuous quality improvement and how this is “ensured through monitoring, evaluation and action”.
Reflecting on the success, Swansea University’s Head of Careers, Pauline McDonald, said: “We are delighted to have been re-accredited with the matrix Standard; the Careers Service at Swansea was originally accredited in 2003.
“This nationally recognised Standard is a tribute to the hard work and professionalism demonstrated by the Careers team over the past few years of considerable change.
“The award is the result of our commitment to excellent service delivery and is a testament to the support we receive from our students, employers, academic colleagues and senior management for which we are extremely grateful.”