How to contact us

We welcome enquires, along with your views on how we might improve our service to you.

Please contact us if you have a query, comment, suggestion or complaint. 

We aim to respond to you within three working days.

You can contact us in the following ways:


Telephone : Library Customer Services (renewals, overdues, fines, IT enquiries): 01792 295178

Postal address

Swansea University Singleton Park Campus

Singleton Park Library

Singleton Park, Swansea SA2 8PP

Swansea University Bay Campus

Bay Library

Fabian Way

Crymlyn Burrows, Swansea SA1 8EN



Complaints about our services will be forwarded to the appropriate member of ISS staff responsible for that service. If they cannot resolve the problem then you will have the opportunity to discuss it further with the Director of ISS, or one of the Associate Directors. If, exceptionally, this still does not resolve the problem, then a formal complaint can be made under the ISS Complaints Procedure