Swansea University Wi-Fi

Description of the service

Swansea University provides blanket Wi-Fi coverage across its estate, for use by Students and Staff. As well as a Visitors network for guests and conferences.

For students it includes :

  • eduroam – a worldwide W-Fi roaming network for phones/laptops/tablets
  • Enterprise level security and encryption
  • A games console Wi-Fi network
  • Seamless connectivity across all sites, buildings and teaching spaces

For staff it includes:

  • eduroam - a worldwide W-Fi roaming network for phones/laptops/tablets
  • Enterprise level security and encryption
  • Automatic connectivity at thousands of other universities around the world

For Visitors/Guest:

  • A free Wi-Fi network for connectivity in university buildings

More information can be found on the Wi-Fi Support Website.

How to get help

In person assistance can be found at the Customer Service Desks in all the library buildings - please bring your device with you.

Instructions, tools and Help can be found at the Wi-Fi Support Website

Three steps to connect:

  1. Students and Staff need to first connect to the SwanseaUni-setup network
  2. Load a browser and go to the Wi-Fi Support Website and click Register 
  3. Once registered, run the setup tool provided to configure your device to provide seamless, secure Connectivity at all university locations

If your query cannot be addressed by any of the above, then please visit the Service Desk.

Service Owner / Delivery Team

Paul Matthews
Network Team Manager
Information Services and Systems

Information Services and SystemsContact details are available here

Hours of operation / support

This service is available 24/7, 365 days a year.

The support is offered by the Customer Service Team, whose hours vary across the academic year – these can be found here.

More complex queries that the Customer Service Team are unable to resolve will be dealt with between 8.30am and 4.30pm, Monday to Friday.