Desktop service for staff and students

Description of the service

Swansea University’s Desktop Services for staff and students covers many aspects of the use of PCs in staff and student areas.

For students it includes :

  • The provision and support of PCs in Open Access areas and centrally timetabled PC labs
  • Enabling access to PCs, software and services
  • The provision of managed printing services
  • The provision, support and development of software and software deployment services


For staff it includes (but is not limited to)

  • The provision and support of PCs and other managed devices, in partnership with IT teams in Colleges and Schools across the University
  • The provision and support of PCs and other managed devices, in partnership with Professional Services departments
  • Enabling access to PCs, software and services
  • The provision of managed printing services
  • The provision, support and development of software and software deployment services
  • Advice and support for the specification, purchase and installation of PCs, mobile devices, printing services, and other associated items

How to get help

The University’s knowledgebase is a good starting point to help resolve any queries you may have.


Alternatively, if you need assistance or would like to report an issue, please contact the ISS Customer Service Team on 01792 (29)5500,  log a call through our Service Desk or visit the Information Desks in the Singleton Park or Bay Libraries.



Service Owner / Delivery Team

Glen Donnachie
Media and I.T. Support Manager
Information Services and Systems

Contact details are available here
NB. Please contact the Service Desk for all support enquiries, issues and suggestions.

Hours of operation / support

This service is available 24/7, 365 days a year.

The support is offered by the Customer Service Team, whose hours vary across the academic year – these can be found here.

More complex queries that the Customer Service Team are unable to resolve will be dealt with between 8.30am and 4.30pm, Monday to Friday.