Swansea University Intranet

Description of the service

Swansea University’s Intranet is a web portal for use by both staff and students.

For students it includes:

  • The Student Profile
  • Online Enrolment
  • Hardship Loan Applications

For staff it includes (but is not limited to):

  • Student Enquiry
  • Programme & Module Administration
  • Student Bursary Administration
  • Professional Review Administration
  • Parking Permit Applications
  • University’s Risk Register
  • … plus many more. A full list of features is available on request, by logging a call in the Service Desk.


Logging on – students :

  • Your user name is your student ID number
  • Use your normal University password

Logging on – staff :

  • Your user name is the first part of your Swansea University e-email address, before the @ symbol
  • Use your normal University password

How to get help

The University’s knowledgebase is a good starting point to help resolve any queries you may have.

Alternatively, if you need assistance or would like to report an issue, please contact the ISS Customer Service Team on 01792 (29)5500,  log a call through our Service Desk or visit the Information Desks in the Singleton Park or Bay Libraries.

Service owner / Delivery team

Andrew Stacey,
Business Software Projects Manager,
Information Services and Systems

Contact details are available here

NB. Please contact the Service Desk for all support enquiries, issues and suggestions.

Hours of operation / support

This service is available 24/7, 365 days a year.

The support is offered by the Customer Service Team, whose hours vary across the academic year – these can be found here.

More complex queries that the Customer Service Team are unable to resolve will be dealt with between 8.30am and 4.30pm, Monday to Friday.