Swansea University Intranet

Description of the service

Swansea University’s Intranet is a web portal for use by both staff and students.

For students it includes:

  • The Student Profile
  • Online Enrolment
  • Hardship Loan Applications


For staff it includes (but is not limited to):

  • Student Enquiry
  • Programme & Module Administration
  • Student Bursary Administration
  • Professional Review Administration
  • Parking Permit Applications
  • University’s Risk Register
  • … plus many more. A full list of features is available on request, by logging a call in the Service Desk.

 

Logging on – students :

  • Your user name is your student ID number
  • Use your normal University password

Logging on – staff :

  • Your user name is the first part of your Swansea University e-email address, before the @ symbol
  • Use your normal University password

How to get help

The University’s knowledgebase is a good starting point to help resolve any queries you may have.

If your query cannot be addressed via the University’s knowledgebase, and you require further help around the Intranet, or any of its associated applications then please visit the Service Desk.

Service owner / Delivery team

Steve Owen,
Associate Director and Head of IT Services,
Information Services and Systems

Contact details are available here

NB. Please contact the Service Desk for all support enquiries, issues and suggestions.

Hours of operation / support

This service is available 24/7, 365 days a year.

The support is offered by the Customer Service Team, whose hours vary across the academic year – these can be found here.

More complex queries that the Customer Service Team are unable to resolve will be dealt with between 8.30am and 4.30pm, Monday to Friday.