iFind information

Description of the service

Swansea University’s iFind service is for use by both staff and students and the wider public.

For students it includes :

  • Discovery of library resources, both print and online including books, journals, journal articles, conference proceedings, DVDs and more…
  • My account to manage loans, requests and fines.

For staff it includes (but is not limited to)

  • Discovery of library resources, both print and online including books, journals, journal articles, conference proceedings, DVDs and more…
  • My account to manage loans, requests and fines.

Logging on – students :

  • Your user name is your student ID number
  • Use your normal University password

Logging on – staff :

  • Your user name is the first part of your Swansea University e-email address, before the @ symbol
  • Use your normal University password

How to get help

The University’s knowledgebase is a good starting point to help resolve any queries you may have.

Alternatively, if you need assistance or would like to report an issue, please contact the ISS Customer Service Team on 01792 (29)5500,  log a call through our Service Desk or visit the Information Desks in the Singleton Park or Bay Libraries.

Who is the service owner/delivery team

Andrew Brown
Collections Services and Systems Librarian
Information Services and Systems

Contact details are available here
NB. Please contact the Service Desk for all support enquiries, issues and suggestions.

Hours of operation

This service is available 24/7, 365 days a year.

The support is offered by the Customer Service Team, whose hours vary across the academic year – these can be found here.

More complex queries that the Customer Service Team are unable to resolve will be dealt with between 8.30am and 5.00pm, Monday to Friday.