Description of the service

Home.swan is a staff portal to all key staff-centric services, which includes :

  • Agresso Business World
  • Blackboard
  • Careers and Employability
  • Collaborate
  • Community
  • File Access
  • hub
  • iFind
  • iFind Reading
  • Intranet
  • ISS Service Desk
  • Library
  • Pebble+
  • Research Information System
  • SALT
  • Service Status
  • Timeware
  • Webtel
  • Wirelesss

How to get help

The University’s knowledgebase is a good starting point to help resolve any queries you may have.

Alternatively, if you need assistance or would like to report an issue, please contact the ISS Customer Service Team on 01792 (29)5500,  log a call through our Service Desk or visit the Information Desks in the Singleton Park or Bay Libraries.

Service Owner / Delivery Team

Steve Owen,
Associate Director and Head of IT Services,
Information Services and Systems

Contact details are available here

NB. Please contact the Service Desk for all support enquiries, issues and suggestions.

Hours of operation / support

This service is available 24/7, 365 days a year.

The support is offered by the Customer Service Team, whose hours vary across the academic year – these can be found here.

More complex queries that the Customer Service Team are unable to resolve will be dealt with between 8.30am and 4.30pm, Monday to Friday.