Collaborate, SharePoint 2010, SharePoint 2013

Description of the service

Collaborate is a SharePoint site collection where different groups of Swansea University staff can create a joint collaborative site, in particular to share Microsoft Office documents and web pages.

Staff from other Universities and companies can also obtain a Swansea account to use Collaborate - external users are granted access to the system by way of an existing Swansea staff member who should raise a Service Desk ticket on the external user’s behalf requesting for an external SharePoint account be created.

Logging on :

  • Your user name is the first part of your Swansea University e-email address, before the @ symbol
  • Use your normal University password

How to get help

There is a guide to using Collaborate called “SharePoint Training Guide” on the homepage, and there will be regular training courses bookable from the ABW course catalogue based on that guide.

The University’s knowledgebase is also good starting point to help resolve any queries you may have.

If your query cannot be addressed via the University’s knowledgebase, then please visit the Service Desk.

Service Owner / Delivery Team

Alexander Roberts
Web Team Manager
Information Services and Systems

Contact details are available here
NB. Please contact the Service Desk for all support enquiries, issues and suggestions.

Hours of operation / support

This service is available 24/7, 365 days a year.

The support is offered by the Customer Service Team, whose hours vary across the academic year – these can be found here.

More complex queries that the Customer Service Team are unable to resolve will be dealt with between 8.30am and 4.30pm, Monday to Friday.