Swansea University Blackboard

Description of the service

Blackboard (branded as MyStudies) is the University’s virtual learning environment that can be used from anywhere, at any time of the day or night.


Blackboard is widely used as a way to get resources for your subject or module, to students. In addition there are also many other tools for:

  • Content delivery
  • Communication
  • Assessment
  • Interactive learning tools

You can find further information on the SALT Website


Blackboard can be accessed via MyUni or directly here

Logging on – students :

  • Your user name is your student ID number
  • Use your normal University password

Logging on – staff :

  • Your user name is the first part of your Swansea University e-email address, before the @ symbol
  • Use your normal University password

How to get help

The University’s knowledgebase is here, and is a good starting point to help resolve any queries you may have.

If you need assistance or would like to report an issue, please contact the ISS Customer Service Team on 01792 (29)5500,  log a call through our Service Desk or visit the Information Desks in the Singleton Park or Bay Libraries.

Service owner / Delivery team

Chris Hall
Swansea Academy of Learning and Teaching (SALT) Manager
Information Services and Systems

Contact details are available here
NB. Please contact the Service Desk for all support enquiries, issues and suggestions.

Hours of operation / support

This service is available 24/7, 365 days a year.


The support is offered by the Customer Service Team, whose hours vary across the academic year – these can be found here.


More complex queries that the Customer Service Team are unable to resolve will be dealt with between 8.30am and 4.30pm, Monday to Friday.