ISS Satisfaction Survey 2015

How are we doing?  ISS (Library, IT and SEA) would like to hear about your experience in using our services.  The short survey will only take a few minutes, and your answers will help us shape our services to best fit your needs.  Please take time to fill our the survey at https://survey.swan.ac.uk/index.php?sid=61572&lang=en.  Your feedback is invaluable to us.

Arolwg Boddhad GGS 2015

Sut hwyl ydym yn ei gael? DymunaGwasanaethau Gwybodaeth a Systemau (y Llyfrgell, TG ac Academi Cyflogadwyedd Abertawe) glywed am eich profiad o ddefnyddio ein gwasanaethau. Bydd yr arolwg byr hwn yn cymryd ychydig o funudau i chi ei lenwi’n unig, a bydd eich atebion yn ein cynorthwyo i lunio ein gwasanaethau i weddu orau â’ch anghenion. Rhowch amser i lenwi ein harolwg yn https://survey.swan.ac.uk/index.php?sid=35525&lang=cy. Mae eich adborth yn amhrisiadwy i ni.

We Value Your Feedback!

We welcome enquires, along with your views on how we might improve our service to you.

Please contact us if you have a query, comment, suggestion or complaint. If you’d like to make an appointment (for example, with one of your Subject Librarians) please let us know.

We aim to respond to you within three working days.

You can contact us in the following ways:

Email: library@swan.ac.uk

Telephone (answerphone when closed)
Issue Desk (renewals, overdues, fines): 01792 295178
IT Support: 01792 295060
Information Desk: 01792 295697

Postal address

Information Services & Systems
Swansea University
Singleton Park
Swansea SA2 8PP

Complaints

Complaints about ISS services will be forwarded to the appropriate member of ISS staff responsible for that service. If they cannot resolve the problem then you will have the opportunity to discuss it further with the Director of ISS, or one of the Deputy Directors. If, exceptionally, this still does not resolve the problem, then a formal complaint can be made under the ISS Complaints Procedure