Contacting Information Services & Systems

We welcome enquires, along with your views on how we might improve our service to you.

Please contact us if you have a query, comment, suggestion or complaint. If you’d like to make an appointment (for example, with one of your Subject Librarians - see the Subject Support pages for contact details) please let us know.

We aim to respond to you within three working days.

You can contact us in the following ways:

Email: library@swan.ac.uk

Telephone (answerphone when closed):

Issue Desk (renewals, overdues, fines): 01792 295178
IT Support: 01792 295060
Information Desk: 01792 295697

Postal address

Information Services & Systems
Swansea University
Singleton Park
Swansea SA2 8PP

Complaints

Complaints about ISS services will be forwarded to the appropriate member of ISS staff responsible for that service. If they cannot resolve the problem then you will have the opportunity to discuss it further with the Director of ISS, or one of the Deputy Directors. If, exceptionally, this still does not resolve the problem, then a formal complaint can be made under the ISS Complaints Procedure 2011 (old version)