Helpdesk & Customer Services

Estates & Facilities Management Helpdesk

Whether you want to organise an office move, order cleaning or get help to fix a technical issue within a building, Swansea University staff can request support from our wide range of service areas via our easy to use online Helpdesk.

Via our helpdesk you can order a wide range of facilities management services including: 

  • Help to move small items of furniture
  • Waste removal
  • Mail delivery or collection
  • Cleaning 
  • Maintenance and plumbing assistance
  • Equipment replacement and installation

Log into the helpdesk using your staff username and password to see the full list of common problems.

Estates & Facilities Management Customer Services

Our customer services team is here to assist you with all of your Estates & Facilities Management-related queries and concerns.

If you need to discuss an issue with a member of our friendly team, get in touch with us now using the email addresses below, or call us on: 

  • (01792 29) 5405 (Singleton Park Campus)
  • (01792 60) 6014 (Bay Campus)

If you prefer to chat to one of the team in person, pop in and see us:

Singleton Park Bay Campus

Fulton House Reception

Ground Floor

Fulton House

First Floor

Nanhyfer Building

(adjacent to the Core)

Email Us

  • Estates-customerservices@swansea.ac.uk - General E&FM-related queries
  • Estates-carparking@swansea.ac.uk - Car parking-related queries
  • Cardaccess@swansea.ac.uk - Card access queries
  • Wshelpdesk@swansea.ac.uk - Help desk services