Clearing Advice for Parents

Clearing Advice for Parents

Clearing is often a stressful time for students, but it can be just as hard on parents and guardians, after all, the outcome will have a big impact on your plans for the future too.

However, it doesn't have to be a worry.

The majority of universities these days take a large proportion of applicants through Clearing, have a wide range of vacancies, and are ready to take your phone call. Here at Swansea, we will do all we can to help candidates find the right vacancy for them.

To help parents and carers to support your son or daughter through the clearing process, have a look at our advice and prepare in advance for results day.

I'm a Parent - Can I Speak to you Directly?

We cannot discuss your son or daughter's application unless you have been nominated on their UCAS form, or have their permission. 

However, with that permission we can advise you directly on accommodation, the kind of support they will have when they arrive here, and general information about the University, Swansea and the surrounding area.

Call us on our dedicated Parents' helpline - 01792 513050

What is Clearing?

Clearing is the UCAS process of matching universities with course vacancies to students without a place at university.  Places fill quickly so get your son or daughter on the phone on results day so they can secure themselves a place.

Talk to an adviser at your child’s school, college, centre or careers office – they will reassure them and be able to talk through options such as other universities or course options.

Where can I Find Course Vacancies?

You can find a list of course vacancies on the UCAS Track website, in The Daily Telegraph newspaper and on some University websites – see what we have available at Swansea here. Sit down with your child and make a list of potential universities or courses they might be interested in applying to.

Remember, your son or daughter needs to be happy with the course and university they go to, so don’t let them feel under pressure to choose an option they aren’t entirely comfortable with.

What Happens When my Child Makes the Call?

Your child will have to make the call; Universities want to see that their potential students are independent so having their parent or guardian phone for them won’t look good – also once they start chatting, they might find they have lots of questions that pop in to their head. Swansea’s telephone hotline number is 0800 094 9071

When your child calls our Helpline Team, they will be asked for:

  1. UCAS number (if they are already in the UCAS system for this cycle)
  2. The name of the course (or type of course) they are interested in
  3. Details of their qualifications
  4. A valid email address as they will be sent an email if they are offered a place


Make sure you have all of the above information in front of you before your child makes the call – even if they know their UCAS ID inside out and upside down, it’s amazing how many people’s minds go blank when they ring up!


University phone lines can get very busy so be patient and keep trying. Alternatively, many universities have online Clearing application forms so you can also submit your application via that method too. Admissions Tutors will be constantly checking applications so you should get a decision quickly.

Accepting an Offer

Once your child has secured an offer, take a breather and research a bit more about the course and university they might like to go to. They will have to go on to UCAS Track to refer themselves to their chosen institution and course; it’s not possible to add a Clearing choice until 15:00 on Thursday 17 August so there is plenty of time to ponder.

Once the place has been confirmed, you can then go ahead with preparing for enrolment; you'll need to tell the people who deal with your application for student finance.  They can then make the necessary amendments for any financial help you're entitled to.  Find out how here.

You will also need to organise accommodation if your child is going away to study.  Clearing students don’t tend to get priority when applying to most Universities for accommodation, but rest assured, if your child accepts an offer from Swansea you will receive full details of how we can help you find the perfect accommodation either in halls or student houses. To find out more about accommodation at Swansea University see here.