Telethon FAQs

Telethon FAQs

We want to answer as many of your questions as possible. If you have a query that is not answered below, then please contact the office on 01792 606228 or email DARO@swansea.ac.uk.

What is the Telephone Campaign?

The Telephone Campaign is run by the Development and Alumni Relations Office at Swansea University, where we aim to raise money for The Swansea Fund which collects donations for the sole benefit of our student body. As an annual fund, the aim is to distribute the funds raised each year to the areas where they are most needed.

Why is there a Call Team and who are they?

Our Call Team are there to update alumni on developments at Swansea University as well as inform you about the Swansea Fund. The team is made up of 22 students who have a passion for fundraising and talking about the University. The team are paid and there is no commission. They are paid from the University centrally, and there is no compensation from your donation.

When should I expect a call?

This year’s telephone campaign will run from 10th April – 30th April 2017 excluding the Easter Bank Holiday weekend. We call in the UK Monday -Thursday 6.30pm-9pm, Saturday 10am-5pm and Sunday 2pm-8pm.

Unfortunately we do not call any other countries, but if you would like a call and live in another country, please let us know.

I missed the student's call. How can I call them back?

Unfortunately you cannot call the students back directly, due to the type of telephone system that we use. You will be called again, but if you would like a specific time, please email us or telephone the office on 01792 606228.

What are the students fundraising for?

This year, the Swansea Fund aims to support the following areas, rewarding academic excellence and enhancing the experience we offer to our students:

  • Student support - the aim is to generate funding to provide additional undergraduate and postgraduate scholarships. This will help us to reward students with outstanding academic, musical and sporting abilities.
  • Clubs and societies – the fund will support student clubs and societies, with additional funding becoming available for equipment and other expenses.
  • Music, culture and sport – additional funding will be made available to enhance our cultural, musical and sporting offering. This will be achieved through the purchase or donation of equipment (musical instruments, for example).

Ok, I have been persuaded. How can I donate?

You can donate over the phone with the caller, it is completely safe and you will receive a payment confirmation by e-mail. You can also donate online here or through the post with a donation form which the caller can send you or you can find here. For any further enquiries, please contact us.

I do not wish to be called. How can I inform the Call Team?

If you would not like to be called, please email us or call us on 01792 606228

Feedback and Complaints

The Development and Alumni Relations team is committed to providing an excellent service and treating its donors with the highest level of care and respect. We welcome all comments and feedback on the way we work. If you are unhappy about any aspect of our fundraising please contact us in one of the following ways:

  • By telephone: 01792 295156
  • By email: DARO@swansea.ac.uk
  • By post: Development and Alumni Relations Office, Singleton Abbey, Singleton Park, Swansea SA2 8PP

Further information on Feedback and Complaints can be found here.