Bay Welfare Wardens

Your Welfare Wardens

We’re students living in residence and we’re here to support you. We have experience of the university system including settling in to accommodation and university life; we know how to get the best out of the student experience.

We know how you feel

Collecting your keys, feeling nervous and excited about the next few years, moving away from home, leaving your friends and having to make new ones … we’ve been through it all ourselves, so we know how you feel!

We're here to help

We like to think of ourselves as a friendly face; someone who’s been through similar experiences and faced the same concerns and sense of apprehension. We relate to what you’re going through and are here to offer our support.

How can we help?

There are loads of different ways we can help and advise you. Firstly, we can tell you how to access the university’s support services and explain how those services can help. In the early stages after arrival we can help you adjust to living in university accommodation – we run a series of talks aimed at helping you settle in. Most importantly, we’re here if you just want a chat: we can offer you general advice but really we’re more about listening and supporting you from an impartial standpoint.

Welcome Talks

At the start of the Academic year, sometime between Freshers’ Week and mid-October, we will be coming round your residence to give welcome talks, check how things are going and generally see how you’re settling in. We’ll also give you plenty of local info. These will take place in your kitchen – we’ll email you to let you know when. For some of you this may be the only chance we get to meet you and you may also make new friends in your block.


Bay WW Rich Stewart‌ Hello all.  I’m Rich – just with a capital R, sadly; I’m not gloating – and I’m the Senior Welfare Warden here.  I’m a mature engineering undergraduate, and while the need to qualify myself as mature, and using words such as ‘senior’, is to me a source of unrelenting existential panic that you needn’t concern yourself with - my age itself does prove quite handy in my role.  I have gained plenty of experience in study, work and life and can therefore relate to any number of situations, scenarios and snafus you may be facing.  Think of me, in terms of movie cliché, as the veteran detective whose jaded exterior conceals a deep reservoir of compassion and humanity; and please don’t be shy about coming forward if something’s troubling you, however trivial or intractable you feel it is.  I love this work and I love meeting new people.  I may be mature, but I’m definitely not too old for this...


Bay WW Steph Congratulations on choosing Swansea, or even coming through clearing like myself. Either way, I promise you won’t regret it. My name is Steph and I’ve been a student at Swansea since 2011 and being the drama queen that I am, I’ve certainly had my ups and downs. I am excited that I’ve been given such a great opportunity to be a part of your university experience and am always on hand for a chat or even just a friendly face. Should you need it, the university and the union provide so much support that is available to all students and if you’re unsure or unsettled, pop in and me or my colleagues can guide you to where you need to be. The main thing to remember is: whatever you’re in to just enjoy it! Trust me; this is the experience of a lifetime.


Bay WW Katie Welcome to Swansea University! I’m Katie and I’m studying an MSc in Clinical and Abnormal Psychology. I love Swansea and it’s relaxed and friendly atmosphere and I’m sure you will too. I’ve lived in Swansea for four years so if you need any help getting around let me know and I’ll try my best to help, although you might want to keep in mind that my sense of direction isn’t the best! This is my first year as a welfare warden and I’m looking forward to meeting you all soon.


Bay WW Viva Hi, I am Viva. I am one of the welfare wardens on campus this year. I am final year undergraduate student studying Accounting & Finance.  So far my time at Swansea University has been pretty amazing and I wish the same for all new and returning students. Everyone in our warden team is here to help you have a great student experience, and so if you ever have any query/concern/criticism please, shower us with it. I look forward to meeting you all.


Bay WW Sam My name is Sam and I am a newbie to Swansea, making this the first year as a welfare warden for me. I am from Essex (but i'm not a TOWIE stereotype), studied my undergraduate in London, my masters in Nottingham, and am now here to study a PhD in Economics. Moving around so much throughout my studies means that I really can sympathise with how nervous it can be to move to a new area, but it can also be a really exciting time. The best advice I can give is to try something new, have fun, and make loads of new friends. By the way I take my coffee white, no sugar - double points to those of you which have a coffee waiting for me when I meet you :)


Bay WW Rich Summers My name is also Rich (the less senior one :D), I'm currently doing my PhD in Cognitive Neuroscience.  Swansea University Bay Campus has a great team to support you when you need any form of help, but also to celebrate with you with your achievements.  I am looking forward to working within this team to those ends and getting to meet you all.  I have done lots of work with music and choral works and supporting people in the community from working alongside the Street Pastors to assisting with homeless projects, food banks and lots of experience in the care setting.  I hope you have the best experience at Swansea University.


Bay WW Charlotte I’m Charlotte and I’m new to the Welfare Warden team this year! I’m very excited to be returning to Swansea to study a Masters, and I hope you’re all excited to begin your university journey here at Swansea University (you’ve already made a great decision!). This will be my fifth year at university, and my third in Swansea since transferring from Leeds in 2014. I’ve lived in many different types of student accommodation, and with many weird and wonderful people, so if you have any questions about Uni life I’m more than happy to have a chat! Whilst in Swansea I’ve also worked with charities and organisations such as Discovery Student Volunteering and Reaching Wider, and I was lucky enough to spend an amazing month volunteering in Zambia last year; so just ask me if you want any information about extra fun things to do alongside your course!  University has been without a doubt the best few years of my life, and I’m sure it will be the same for you! This is a super exciting and important time of your life, so take every opportunity and have an absolutely amazing time (and you know where we are if you need us!)

Contacting Us

17.30 - 18.30 daily
We cover Reception - call in and see us.
Or call us on (+44) 0300 103 3000 / 07464386653 from your mobile.

18:30 - 22:30
We will be on duty around halls or in Reception.

22:30 - 6:00
If it’s an emergency, contact us via security (+44) 01792 606010 from your mobile.

Email us:

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