Our commitment to the quality of your accommodation:

Bedrooms:

• All surfaces will be free from dirt and dust
• Carpets will be freshly vacuumed and free of significant stains
• Where provided, notice boards will be clean and well presented
• A clean mattress protector will be placed on the mattress
• Curtains will be clean and in good condition
• All soft furnishing will be in good condition and free of tears
• The door lock will be secure and fully functional
• Welcome information will be left on the desk

Bathrooms*

• All sanitary ware will be clean and in good condition
• Taps, showers and toilets will be in good working order, plugs will be provided in sinks
• Mastic sealing will be in good condition and free from mould
• Tiles will be secure and grouting will be clean
• Where shower curtains are used it will be clean and free from mould
• The floor will be clean and in good condition

Kitchens*

• All kitchen equipment will be fully working
• All equipment will be clean and free of food residue
• Freezers will be recently defrosted.
• Fridges and freezers will be empty and at operating temperature.
• All surfaces will be free from dirt and dust
• All cupboards will be empty and clean
• The floor will be clean and in good condition

Other areas*

• Corridors and stairwells will be clear
• Floors will be clean and in good condition
• Carpets will be vacuumed and free of significant stains
• All windows will be clean – inside and out
• Entrance door locks will be secure and fully functional

* In communal areas Residential Services can only commit to providing these standards until the first person occupies the accommodation.

In the unusual event that we have not achieved these standards, please let us know, we will do our very best to immediately correct the situation.