Academic Services

Who Are We?

Adrian Novis

Academic Services is responsible for the areas of academic administration for taught programmes and postgraduate research, academic records and systems, student finance, collaborative provision, discipline, examinations, graduation, regulations and quality, as well as being home to the University's Welsh Translation Unit. Headed by the Director of Academic Services, Adrian Novis, it has a dedicated My Uni Student Hub and reception where students and staff can obtain advice or gain access to a number of services, including printing and dissertation/thesis binding.

Read our Statement of Service

About Us

Opening Times

Monday to Friday 8:30am-5:30pm

The office will be closed on Bank Holidays and over the Christmas closure period.

Contact Us

Academic Services
Swansea University
Singleton Park

+44 (0) 1792 513546
+44 (0) 1792 295157

Email us

Find Us

Academic Services is found on the main Singleton Campus. 

Academic Services Reception can be accessed via the doors to the Singleton Abbey Stable Block (Building 2.1 on the Campus Plan).

Customer Service Excellence

Academic Services, in a joint application with Student Services and Information Services and Systems, have been granted the Cabinet Offices Customer Service Excellence Award which is given in recognition of individuals or teams who have gone the extra mile to deliver outstanding Customer Service. 

The Award was based on submitted documentation, in addition to a two-day assessment visit in March. The assessment included interviews with University students, staff and external partners to ensure that we met the required level of service in five areas:

  • Customer Insight
  • The Culture of the Organisation
  • Information and Access
  • Delivery
  • Timeliness and Quality of Service

Raymond Ciborowski, Registrar of Swansea University said: "We are very proud that staff from our University have been recognised again for this award. Our Library and Information Services were one of a small number of university libraries and ICT services in the UK to achieve the Customer Service Excellence Award back in 2007. Now our Professional Services Teams have shown that they too can provide an outstanding service. The joint application award is a first for a University from Wales and highlights the excellent service that the teams provide all year round to our academic community."